Dubai General Directorate of Residency and Foreigners Affairs in Dubai announced that it has implemented a comprehensive transformation plan for passenger traffic gates at Dubai airports to become fully intelligent, as well as developed private corridors to serve senior citizens and children, In order to keep pace with the record growth in passenger numbers through Dubai airports.

In a special tour of Terminal 3 of Dubai International Airport, Emirates Today has completed the transformation of all the traffic gates into a smart one, and the introduction of modern counters, designed to provide the greatest ease for travelers and reduce waiting time.

Brigadier General Talal Al Shanqiti, Assistant General Manager of Air Ports Affairs, said that the Department aims to reach 50% of the total number of passengers before the end of this year.

He pointed out that two million and 667 thousand and 928 passengers from and to Dubai, have used smart gates since the beginning of this year, and until the end of April, compared to the same period last year, which registered a million and 953 thousand and 724 passengers and arrivals.

He pointed out that the establishment of Dubai provided 122 smart gateway for arrivals and departures, aiming to increase the number of users to 50% of the total passengers before the end of this year, while the number of users is currently about 22% of the total passengers, while will provide the counters of modern 99 , At the arrivals and departures halls at Terminal 3 at Dubai International Airport, to serve groups that are difficult to use, such as children, caregivers and senior citizens.

Al-Shankaiti said that the management has achieved a record in the auditing of passengers. He pointed out that the Department has worked to modernize and develop the intelligent command and control center by equipping it with the latest technologies and advanced systems in the world. It is the link between all sectors of Dubai. And monitor the performance indicators for all sectors of the Department, and works to monitor the work of the ports, through the surveillance cameras distributed in the area of ​​clearing passengers in all buildings of Dubai airports, and sea and land ports, to ensure the safety of passengers, and simplify travel procedures, to ensure Continuity of work.

"Smart Gateway is an integrated development project for the air terminal industry at Dubai Airports that aims to keep pace with the record growth in passenger numbers, making their travel a better experience," said Noora Al Mazrouei, Director of Future Ports and Smart Passages.

450 customers with daily service at Dubai Airport

The service center at Dubai International Airport, located in Building 3, provides entry and residence permit services of all types, citizen renewal services and investigation and follow-up services, 24 hours a day, with a daily maximum of 450 clients.

According to the residence, the procedures for renewal of passports are carried out within a period of 13 to 15 minutes, where the Center was provided with all the devices and tools that facilitate the procedures.

The Center is working to measure the details of the procedures and calculate the duration of the transactions through the smart line system to ensure that all the procedures are going smoothly, in addition to monitoring and monitoring the performance indicators of the channels providing services to customers, provided by «Dubai» to achieve happiness for customers, The intelligent control and control center is equipped with sensors attached to intelligent systems, which operate around the clock.

A high-efficiency operating room and a 24-hour service center.