His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, reviewed the results of the 2018 Dubai Government employees and clients' studies conducted by the Dubai Government Excellence Program of the General Secretariat of the Executive Council in Dubai.

HH Sheikh Mohammed said that these results confirm that government agencies are keeping abreast of the latest developments in customer services, reflecting the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to upgrade government services to unprecedented levels.

"We have adopted yesterday the results of our customers' dealers, the mystery shopper and the employees of the Government of Dubai for 2018, which reflect Dubai's progress and status in achieving the well-being and happiness of the people that are the top priorities of our government. We want Dubai to be as it wants," he said. His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, is the best city in the world to make people happy, and we have a lot to do. This is the beginning of a new phase of challenge and leadership. cheek S in the Dubai government. »

His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai, First Deputy Chairman of the Executive Council, met with the Dubai Government Performance Program at the headquarters of the General Secretariat of the Executive Council at Emirates Towers in Dubai. For Outstanding Government Performance Abdullah Al Basti, the General Coordinator of the Dubai Government Excellence Program Dr. Hazza Al Nuaimi, and the Project Director of the Dubai Government Performance Program Fatima Al Hashimi.

His Highness directed the government agencies to work immediately to benefit from the results of studies to improve the level of happiness at the level of the Government of Dubai.

He added: "Our customers have been and will continue to be on our list of priorities, since upgrading the government services system in various fields is the cornerstone of the approach adopted by the Government of Dubai. We congratulate the owners of the top three positions in the indices, as well as those who achieved a great improvement compared to their results. Last year, we called on everyone to continue the efforts of development and improvement to keep Dubai the address of happiness and well-being of living, and to make maximum efforts to develop the performance of government services and enhance the happiness of dealers, and continue to work on improving the results of the index of dealers and the mystery shopper and index Employees of the Dubai government. "

The Dubai Government Excellence Program has been conducting studies to measure happiness indicators for Dubai government employees and employees for more than 15 years. Both indicators have achieved consistently positive growth compared to best practices globally.

The results showed the top three indicators in the index of the dealers and the secret shopper of the medium government bodies namely: Department of Tourism and Commerce Marketing in the first place by 90%, the Department of Economic Development in the second place by 89.9%, and Dubai Customs in third place with 88.3%. Dubai Police and Dubai Electricity and Water Authority (DEWA) came in second place with 90.4%, RTA and Dubai Health Authority with 87.2%.

The highest improvement in the index of the dealers and the secret shopper was the General Administration of Civil Defense 6.8%, the General Directorate of Dubai Police 3.8% and the Roads and Transport Authority 3.2%.

The results also showed the top three indicators in the index of the employees' happiness for the intermediate government bodies: the Dubai Statistics Center ranked first with 95.8%, the Public Prosecution in second place with 94% and the Department of Economic Development with 89.6%. And for the large government agencies: Dubai Police General Command, 91.7%, Dubai Electricity & Water Authority (85%) and Dubai Municipality (84%).

The best indicators of improvement were the Human Resources Department (10.2%), Awqaf & Minors Affairs (8.8%) and Dubai Police General Command (5.2%).

7 standards

The customer index and the mystery shopper include seven criteria: ease of access to the service, professionalism of the front row staff, speed of service delivery, ease of service completion, quality of service information, customer privacy and appearance of service delivery. Job satisfaction, job harmony index, job loyalty index, and functional happiness index.

The Crown Prince of Dubai is working to make use of the results of the studies, to improve the degree of happiness at the level of government.