UAE Vice President, Prime Minister and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum affirmed that the UAE has established an advanced model in the government's work aimed at achieving human happiness and enhancing the quality of life in all fields. And the prosperity of States.

His Highness Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior and HH Sheikh Mansour bin Zayed Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai His Highness Sheikh Hamdan bin Rashid Al Maktoum, Deputy Prime Minister and Minister of Presidential Affairs, Minister of Cabinet and Future Affairs, Mohammed Abdullah Al Gergawi, and UAE Minister of State for Health and Quality of Life Oud Bint Khalfan Al Roumi.

HH Sheikh Mohammed Bin Rashid Al Maktoum said: "Focusing on the customers and enabling them to achieve a distinctive service experience is a key focus of government development, and successful government entities are motivating their employees to provide their best, Services that satisfy people and make them happy. "

His Highness stressed the importance of the role of the heroes of happiness and positive in the happiness of dealers, and what they inspire and role models for their colleagues through the image of the employee active positive, which exceeds the limits of the job to a broader perspective to delight the dealers and facilitate their lives. He added: "I congratulate the heroes of happiness and positive recognition, and call on them to intensify their efforts and continue to work in this positive spirit." We want all the members of our government team to be heroes of happiness and positive, and officials in all sides should strengthen this spirit. Distinguished achievements in the service of the people, and to celebrate them to be role models for their peers, and the success of the parties measured by the amount of happiness to the dealers.

The aim of the Heroes of Happiness and Positive Medal, which is an occasion to honor the front row staff at the centers of the customers, is to spread the concepts of positive work among the employees of the government and move the culture of delighting the customers to advanced stages and make it a daily practice in all parties to reach the best services globally, National Center for Happiness and Quality of Life in enhancing the quality of life of society.

The heroes of happiness and positive after the follow-up and accurate evaluation of the services and exceptional work they provide at the centers of the dealers, in an easy and exceptional way, and professionalism, which contribute to the formation of positive impressions of government agencies, reflect the civilized image of the bright state, and establish the future of government work.

The list of recipients of the medal of happiness and positive heroes included: Fatima Al-Doubi, employee of the Ministry of Culture and Knowledge Development in Umm Al Quwain, Hamad Mardas of the Ministry of Interior, Ajman Police General Command, Ismail Al-Bayraq, employee of the Federal Authority for Identity and Nationality in Dubai, Human Resources and Emiratization in Fujairah, Adel Al Yahmadi, Employee of the UAE Telecommunications Regulatory Authority (TRA) and Samira Al Breiki from the Abu Dhabi Zakat Fund.

Ahmed Al Amiri, employee of Emirates Post Holding Group in Dibba Al Hasn, Zainab Al Balushi, employee of the Ministry of Health and Community Protection in Sharjah, Saleh Al Buraiki of the Ministry of Community Development in Abu Dhabi and Salah Al Awadi of the Ministry of Human Resources and Emiratisation in Sharjah.

The winners of the medal of happiness and positive heroes expressed their thanks and appreciation to the leadership for their unlimited support for everything that enhances the quality of life of the members of the community, and enables employees to provide the best they have, noting that the main criterion for the success of the employee centers of the dealers is the exit of the client from the government and has completed treatment easily .

They affirmed their determination to continue with diligence to achieve more achievements that support the development of government work and that they will serve as a good role model and inspire their colleagues to provide the best services, thus contributing to realizing 2021 and 2071 UAE vision.

Vice President of the State:

«Heroes are beyond the limits of the job to delight the dealers and facilitate their lives».

«Heroes of happiness role model for a positive employee interacting beyond the limits of the job to delight the dealers».

"Successful government agencies motivate their employees to provide their best and promote positive entrepreneurship."

Promote a culture of delight for dealers

She said that access to government services to new levels requires the promotion of a culture of happiness of employees among employees based on a sense of the needs of customers, and search for what enhances their levels of happiness.

She said that the human sense and the passion for work and the belief that the role of the employee does not stop at the limits of his responsibilities are essential elements in the equation of the composition of personal positive and distinct front-line workers in the centers of the dealers, noting her experience with humanitarian cases in the Zakat Fund, and how it was able to follow the needs of students Who are not included in the grants of the Fund, and provided to them through community initiatives.

Speed ​​of achievement

Ismail al-Bayraq said that the client expects the government employee to provide him with high-quality services fast and high quality.

He added that the center of the dealers in the Federal Authority for Identity and Nationality set the employees a number of transactions for completion daily, but his conviction that the importance of accelerating the completion of transactions led to double the number required to achieve, in a gesture to relieve pressure from the rest of his colleagues, creating a positive competitive atmosphere within the Center to achieve the largest number Of transactions in the shortest possible time, it was reflected on the happiness and satisfaction of traders. Al-Bayrak is particularly interested in serving clients exceptionally, although it is outside its scope of work.

Services beyond expectations

Fatima Al-Doubi said that providing superior government services to clients is beyond expectations and is the most effective way to achieve customer satisfaction and improve performance levels in government agencies.

For the past nine years, she has been able to work according to the formula of providing superior services to clients beyond expectations. She spoke of one of the stories she witnessed, which was the absence of a senior citizen who visited the cultural center to read books on a permanent basis , Which prompted her to inquire about him, to discover that he was suffering from a health problem, so I started to organize a visit with the team of dealers to his home, to check on him, and to provide a library containing his favorite books and a symbolic gift from the staff of the center, which had a good impact in the hearts of the client.

reconcile

The first assistant, Hamad Murdas, stressed the importance of the employee to be a mirror that reflects the honorable image of the entity in which he works and to be an active participant in supporting its vision and mission, thus contributing to enhancing the process of development and construction in the country. .

He pointed out that through his work, he realized that the work of the security men in the UAE does not stop at pursuing the outlaws, but goes beyond all that preserves the safety and cohesion of the society and protects it from any negatives or dangers that may face it. This is what he paid when he received a man who came to file a complaint against his wife As a result of the differences between them, to calm the husband, and convince him to resolve the problem with his wife in an amicable manner, in order to preserve the interests of their children, and the cohesion of their family, to convince him in the end to reform the matter amicably.

The spirit of true citizenship

Ahmed Al Amiri considered that entrepreneurship is a key factor in achieving the happiness of the members of society and meeting their aspirations according to the vision of the state.

He said that during his work he was keen to provide unexpected services, even he was quick to open the doors of the center after working hours, and on weekends, so that parents can complete their transactions, and worked to deliver mail to homes, personal motivation, to facilitate matters .

He mentioned that he had exceeded the usual limits in dealing with customers. Speaking of his experience with elderly clients, the center was monthly reviewing the salary of its maid to one of the countries. To deliver the receipt.

Create positive impressions

Saleh Al-Breiki said that the application of the happiness of traders is a guarantee for the success of the employee in the centers of the dealers, noting the importance of the role of the employee in transforming the work from a place to provide services to the source of happiness and the formation of positive impressions.

Al-Buraiki pointed out that during his work he continued to interact with all clients, answer their queries, and provide the services they require, especially senior citizens, divorcees, widows and owners of interest, and other beneficiaries of community development programs. Traditional.

Experience and positive energy

"The delight of dealers, facilitating procedures for them and enabling them to complete their transactions quickly and easily is a task that employees must master in order to improve the performance of government agencies.

She explained that she has managed to transform her experience of more than 21 years into a positive energy that drives her towards more giving and her job in finding practical solutions to challenges outside the scope of the center's work. , And as a result, this service is completed in one day and one place, which reflected positively on the dealers. And is keen to translate the vision of leadership in its field work on a permanent basis.

Humanitarian responsibility

Salah al-Awadhi said that moral and humanitarian responsibility towards others and giving a positive and positive picture of the reality of government services in the country is the main motivation for the employee to provide excellent services that improve the efforts of the government in developing its performance levels.

He pointed out that the introduction of happiness to the heart of the client happy with the employee, which happened with him when he took the service of a senior citizen, came wheelchair to resolve the issue of licensing a fishing boat represents his only source of livelihood, and rushed to provide service beyond the limits of his responsibilities The scope of his work, he himself sought to complete the transaction in less than two hours, shortened to the long journey client may extend to six days, for the multitude of their requirements and the necessary approvals.

Professional and moral duty

Zainab Al Baloushi said that the limits of the job and the provision of services are not confined to the workplace, but beyond, and does not end with the end of official work, it was a humanitarian and moral duty.

She said that the human sense and professional moral duty is always paid to use her expertise in the field of ambulance whenever necessary, regardless of the place and time, noting that one day, during the course of her work, passed a traffic accident, and saw a number of injured, The first of which was to provide first aid to the wounded, before the arrival of police cars and ambulances, because of their experience in this field, which contributed to saving their lives and alleviate the pain of their injuries.

National duty

Adel Al Yahmadi said that the UAE National Bank is a national duty for the employee, and that his keenness to give a positive image of the UAE government work has prompted him to work as a front-line employee at the Saeed Mall. He said that during the UAE's hosting of the Club World Cup, From its launch, the company responsible for the exclusive television transmission of the tournament was unable to enter the broadcast devices that were booked at the Customs, to delay obtaining the required permits, but he proceeded to request the required permits through the smart channels, and helped the company to create a special account on the Authority's website, Despair Kamal permits the requirements and requests for customs clearance within an hour, while it calls for more than four working days.