The number of citizens insured by the Fund by the end of last year exceeded 88.6 thousand citizens and nationals who work for 1214 government and private entities registered with the Fund during the same period.

In its achievements report for the year ended, the Fund revealed that the total number of retirees covered by pension services was 11,45 retirees until the end of last December, including 1184 newly retired, while the total number of beneficiaries was 9,536 citizens and citizens, of whom 637 are newly entitled.

In addition, the Fund reported that 2018 witnessed many achievements for its customers, including the completion of the digital transformation process and the 100% delivery of its services, which contributed to a qualitative leap in the level of improving operations and improving the quality of services provided to customers.

The Fund stated that it has launched a new version of the services provided to customers through digital channels, in the context of improving services and delighting customers. For the seventh year in a row, it continued to apply the project to dispense with the annual recognition of the continuation of pension payments through electronic connectivity, which contributed to improving the services provided to clients, covering 95% of the data required for annual recognition, 100% pension instantly.

He pointed out that the electronic link project led to shortening the steps to complete the transaction from six steps to one step, with the final elimination of the need to attend the client to the headquarters of the Fund, and dispense with the request for any documents from the dealers, after the one transaction needs to complete six documents, Led to shortening the time of dealers and staff of the Fund.

According to the Fund, the e-connectivity project contributed to the accuracy of the data from 97% to 99.47% during the last year. This reflected the satisfaction of customers with the level of services provided, which rose from 79% to 87.2% Pension from 82.4 to 90.7%.

The total number of retired pensioners stood at 11,444 by the end of last year, including 1184 newly retired (until the end of last December). The total number of pensioners was 9,536 citizens and citizens, of whom 637 were recently eligible.

The total number of insured persons in the Fund until the end of 2018 was 88 thousand and 662 citizens and citizens, including 4846 newly insured, while the total number of registered employees during the same period reached 1214 institutions and government and private establishment.

He pointed out that last year witnessed the development of the service of the default employee «Rashid», who is the first employee to join the new team of happy dealers in the Fund, as part of the Fund's continued efforts to develop its services using the latest technologies that correspond to the strategy of the State, Which aims to provide the best digital solutions across the various service delivery channels by launching initiatives and projects that support the digital transformation roadmap over the next five years for each category of dealers and entities involved in the Fund to support their needs and aspirations.

The Fund continued to provide its social services to retirees by providing dozens of benefits and social benefits to clients through the program «Fazaa», implemented in cooperation with the Social Solidarity Fund for employees of the Ministry of the Interior, pointing out that the number of beneficiaries of the services of this program last year, Pensioners and beneficiaries of the Fund.

The electronic link project has shortened the steps to complete the transaction from 6 steps to one.

11054

The number of retirees covered by Abu Dhabi Pension Fund.