Two nurses and a nurse from the medical and psychiatric emergency department at the Édouard-Herriot Hospital in Lyon entrust their daily management of violence and aggressiveness to patients.
TESTIMONIAL EUROPE 1
Juliette, Margot and Lionel are all three employees in the medical and psychiatric emergencies of the Édouard-Herriot Hospital in Lyon. The day, the night, they are confronted with the violence of certain patients who land in their service. Aggressive outbreaks that result from serious illnesses or problems with (long) waiting times. All, in their own way, explain to Europe 1 how they deal with everyday life.
Juliette Delery, 32, psychiatric nurse
"The problem is not that people come for nothing, it is that they do not accept it when it is explained to them." There you are a whore, a "slut", you do not I do not know how to do your job, everyday insults are what annoys me, this violence, I do not see how one can become aggressive with people who do their job.
There is still a lot of aggressiveness. It's hard for everyone to wait for six hours while everyone, and the families too, have the impression that he is in a worse state than his neighbor. We welcome many alcoholic patients, precarious, who do not necessarily understand that we can not access all their requests because it is not our role. And then we also have psychiatric patients who come with their anxieties. But the violence due to the disease, we accept it much more easily, surely because we can hang up on it. "
Margot Gouillart, 26 years old, nurse
"The patients see an outpatient, an intern, a nurse or a caregiver, they see a lot of people before the doctor They are rested a thousand times the same questions, which annoys some, but it is here, at the If you explain things well, if they know they're going to wait, I think it's a matter of how they are going to wait. It is easier for them to do it in these conditions than if we send them away without saying anything to them.Normally, there is no authorized family in the corridor where waiting patients lie, but we allow them to spend five Every few minutes, that reassures everyone, there are things like that that allow us to relieve the pressure.
Insults, I do not take them for me personally, Margot. I'm the nurse, the institution that does not work, so it does not affect me. And if I do not feel well, I know we talk a lot with colleagues so I can talk about it openly. It allows you to never bring things home. "
Lionel Vulin-Serain, 45, psychiatric nurse
"I'm 45 years old, I'm not old, but I'm starting to slip my tongue Fatigue means that at some point I'm going to stall I can see that at the end of the day I'm more irritable, less available I made sure to improve my schedule to work only two days running, three maximum, which allows me not to exhaust myself.I can not cash four days.After, we have 24 hours of 'death' behind, 24 hours during which one is a wreck.
But not long ago, I went on a bike and was stopped by a cyclist. I thought he could not find his way and in fact, when he came up to me, the guy said to me: 'But you do not recognize me? You tied and stung me last year, June 21, 2018. ' I do not know at all how the person perceived the care but then I realized that he thanked me for what I had done for him. He told me that he was working, that he had escaped, that he was taking treatment every day and that it had helped him fit in. And he shook my hand. While initially, I tied it and I stung it. It is not trivial to take care of people with such hard actions. Contention is violence. But that's what I like in this job, to think that we could bring something to someone who today is not going too badly. Sometimes we meet people, who give you a discreet nod on the subway. With a knowing smile, 'I know who you are, who you have been in my life'. "