Cai Yongyu is the training director of the Negotiation Team of the Hong Kong Police Force. She has handled countless cases in her 15-year career and is a veritable "negotiation expert" But she is a little different from the image of the "iron lady" we imagine who is resolute and resolute in turning the tide.
To be eloquent, you need to be good at listening and to understand others with empathy; rather than being overbearing, you must be able to handle problems flexibly and work in a team.