[HIGHLIGHTS] The National Health Commission makes an authoritative interpretation of the "Notice on Further Strengthening Complaint Management of Medical Institutions"

The National Health Commission makes an authoritative interpretation of the "Notice on Further Strengthening Complaint Management of Medical Institutions" The Party Central Committee and the State Council have always attached great importance to maintaining normal medical order and building a harmonious doctor-patient relationship. The "Notice" follows the "patient-centered" service concept.

It requires medical institutions to establish a rapid response mechanism to patients' demands, improve medical quality, and ensure medical safety. and the legitimate rights and interests of both doctors and patients.