300 of the 800 operators needed at the police contact centre are missing. The agency has had a strict target that 70 percent of its staff should be trained police officers and 30 percent should be civilians.
Police researchers Johannes Knutsson and Stefan Holgersson show in a report that this goal is the main reason why people do not arrive when they call 114 14 to report a crime. The fact that the police authority has ended up in an "organizational collapse", according to the researchers, stems from a number of structural problems.