Fraud rate on all card payments on the internet, less than 0.2% in 2021, is low. Rise of payments on Internet whets appetite of fraudsters who often resort to the technique of "spoofing" French banks and several consumer associations have agreed on a set of recommendations to prevent and manage this case.
When a victim comes forward, it is now up to the bank to investigate the case in less than 24 hours. If it is unable to conclude that the fraud comes from the customer himself or that the latter has been grossly negligent, the bank will have to make the immediate refund.