Not long ago, Kakao was hit by public opinion for providing a one-month service voucher as compensation for a malfunction, and setting it to automatically pay after a month.
But this time, there is a so-called '19 gold controversy' over free emoticons.
Kakao has been distributing free emoticons to customers since the 5th as compensation for a service failure that occurred in October last year.
Emoticons are decorated with cute characters.
Some parents, centered on some emoticons, are of the opinion that they are embarrassing because they are reminiscent of sexual acts.
Controversial emoticons include a dog character holding Chun-sik and moving, a cat character kissing Chun-sik's ear from behind, and one character touching another character's belly with the word 'jjomul-jjomul'.
Comments such as 'I told my children to download it, but I regret it', 'I was just talking to a friend about it being weird', and 'I'm not the only one who thought that' continued at a mom cafe.
In response to this controversy, Kakao said, "There may be misunderstandings, but there is no problem because the producers did not intend to include sexual expressions."