A man in his 30s, who was involved in voice phishing, had to suffer and spend a lot of money after following the wrong advice of a financial institution to suspend all financial accounts and reset mobile phones.



K, a 35-year-old who lives in Gyeongsan, Gyeongsangbuk-do, received a 25 million won credit card loan from a top domestic credit card company on the 29th of last month and received a strange cell phone text message while waiting for the deposit.




There were several texts and missed calls from Card Company A stating that there was a suspicion of a voice phishing accident impersonating a lender.



Mr. K called immediately after receiving the text message at about 9 pm in shock, and as a result of monitoring by the accident prevention team of A card company, it was found that he was involved in voice phishing due to a malicious app, and that he had to suspend all his financial accounts and reset his mobile phone. It was.



Mr. K and his wife immediately called 11 banks including Kookmin, Hana, Woori, and Nonghyup, 8 credit card companies including Lotte, Samsung, and Hyundai, and 9 insurance companies including Meritz, Hanwha, and Dongyang to suspend transactions.



Mr. K, who was a salesperson for a company, also reset his cell phone.



As a result, all the phone numbers he had worked hard to collect for over 10 years were all gone in an instant.



He stopped all his financial accounts until 3 am the next day, but when he came to think of it, he wondered on what specific basis he had made such a recommendation, so when he inquired again with A card company, the answer he got was absurd.



A The credit card company made an incorrect solicitation by mistake.



Mr. K was so unfair and angry that he could not sleep, and as soon as morning came, he visited all financial institutions that had stopped trading one by one and started the work of revitalizing the account.



In the case of financial accounts, transaction suspension was done by phone, but reopening was possible only in person.



Mr. K and his wife were unable to work that day, and each dispersed. One drove a car and the other took a taxi to visit financial institutions in downtown Gyeongsan, and some financial institutions had to go to Daegu.



When I reinstalled the financial institution app on my phone, I bought new security software, and I had to pay some card subscription fees again.



Mr. K called the card company A to protest and demanded compensation for the damage, but the reply came back saying that it was difficult to obtain sufficient compensation, saying that the amount of damage could not be accurately calculated.



However, when Mr. K reported to the Financial Supervisory Service and strongly protested, A card company said that he would negotiate so that he could compensate for the damage he suffered as much as possible while admitting his mistake and apologizing.



Mr. K said today (1st), "I said that the credit card company could make a mistake because it is a human being, so I asked him to understand and move on, and he was in the position to end it because he would give me 100,000 won." said.



A credit card company official said, "Due to the risk of voice phishing, while monitoring was being strengthened at all times, an abnormal symptom appeared and the employee took a shift in the process of delivering, and a mistake occurred without knowing the details. I am sorry and will actively compensate for the damage. "He said.



(Photo = provided by Mr. K, Yonhap News)