<Anchor> As
voice phishing techniques are becoming more sophisticated, bank employees have prevented a lot of damage.
A customer in his 60s did not lightly turn over his deposit and try to change a check by changing branches, UBC reporter Shin Hye-ji reported.
<Reporter>
A man with gray hair is sitting at a bank teller and talking to an employee.
Mo Kim, in her 60s, asked her to cancel the deposit of 170 million won because she needed money to lend to her younger brother.
Mr. Kim headed straight to another branch to exchange 70 million won in cash, which he received by check, out of 170 million won in deposits that were canceled prematurely.
The employee who had doubts about finding another branch without exchanging money at the bank he visited first refused to change money.
[Kim Jae-wook / Jung Ulsan Agricultural Cooperative Jinjang Branch: I went to the parking lot, but I was not convinced. So the female employee… There is a thing called communication in our internal network. 'Be careful because something like this happened' (I uploaded it)]
But 30 minutes later, Kim appeared again at another point 3 kilometers away.
This time, I tried to exchange 70 million won, but a bank employee came and reported it to the police, and it was settled.
[Lee Yeon-joo / Jung-Ulsan Nonghyup Barracks Branch: Because I said again, 'You have to be honest so we can prevent damage and help you'. ‘Actually, I received a text message,’ he said.]
Mr. Kim received a message for an overseas payment of $500 that he did not spend, and called the Consumer Protection Center guided in the text message.
[Mr. Kim: It was because the money was gone (by text).
(Voice phishing guy) told the staff not to talk to their families...
.] The
police decided to deliver a letter of appreciation to the bank employee who prevented the damage.
(Video coverage: Kim Young-kwan UBC, screen provided: Jung-Ulsan Nonghyup)