Takeoffs are often delayed when boarding a plane.
Passengers filed a lawsuit against the airline to compensate for damage delayed due to a defect in the aircraft, but they lost.
In 2018, a Korean Air aircraft was scheduled to depart from Frankfurt, Germany, to Incheon International Airport.
Thirty minutes before departure, a problem was discovered in one of the computer devices attached to the aircraft.
Korean Air changed the departure schedule to the next day and completed maintenance by urgently airlifting parts from Incheon International Airport.
Passengers who arrived 21 hours and 30 minutes later than originally scheduled were claiming damages of 900,000 won per person, claiming that their schedule was delayed or canceled, and they suffered mental damage due to absenteeism and work disruption. I raised my hand.
I thought that the defect was due to force majeure reasons, so it was considered an exemption. At that time, the court found it difficult to control the defective device because only the manufacturer, not the airline, could check it. We decided that we did not neglect follow-up measures, such as paying for accommodation, food and beverage, and transportation.