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Since late 2016,
has touted its printers by
stating that they are compatible with third-party ink cartridges
. A very juicy claim for any consumer, since, over time, the outlay in ink always exceeds the cost of the device itself and
third-party cartridges tend to be cheaper
However, according to the organization of consumers and users (OCU),
a firmware update restricts this option
, causing an
error message to
when a non-brand cartridge is installed
, making the user believe that it is defective. or that the device itself is failing.
In this way, the company "forced them to buy other more expensive ones from HP, or even to replace their printer completely," he says in a statement.
This is why, from the organization, through Euroconsumers (the group to which it belongs), claims HP Inc. to
pay damages to consumers in Spain
, Italy, Belgium, Portugal and Brazil for the incompatibility of their printers with cartridges from other brands.
Specifically, the OCU, together with the sister organizations of the aforementioned countries, asks for up to 150 euros for each affected by this "false promise", following the example of the claims of North American consumers for these same practices, for which
HP agreed to compensate each applicant with between 100 and 150 dollars
(about 83 and 124 euros) for a total amount of 1.5 million dollars (about 1.24 million euros).
In addition, they
ask the company to immediately stop this deceptive and harmful practice for users
, who must buy other cartridges despite what they had been told.
Which is also anticompetitive with respect to other brands and not very sustainable for the environment, since it increases the volume of waste.
In case of not obtaining a satisfactory answer for the consumers, OCU and the rest of the European organizations are ready to
initiate a collective action in order to obtain an
for the consumers.
These types of practices are
directly related to planned obsolescence
, which is not only illegal, but also irresponsible.
"It is unacceptable for HP to take control of consumer devices for its own benefit, reading information from printers and pushing updates without them knowing it," the organization believes, adding that it should be the user himself. you have control over your appliances.
Blockades and lawsuits
In September 2016, a US-based cartridge vendor, LD Products, released a statement stating that its "customer service center was inundated with calls and emails from frustrated consumers that their ink cartridges no longer worked with certain HP printers. ".
HP's response was to reverse its policy of rejecting non-genuine cartridges, confirming the release of a firmware update to
reverse the crash
Years later, in 2018, the Australian Competition and Consumer Commission (ACCC) sued the technology company for a similar practice.
In Australia alone,
it sold 220,000 printers
that, after an upgrade, stopped accepting third-party cartridges.
In addition, according to the ACCC, consumers were not informed of the restriction on the use of other brand cartridges
or allowed the option to cancel the firmware update
, for which HP Australia offered a compensation of $ 50.
List of affected printers
The affected printers were:
HP OfficeJet Pro 6230
HP OfficeJet 6820
HP OfficeJet Pro 6830
HP OfficeJet Pro 8610
HP OfficeJet Pro 8620
HP OfficeJet Pro 8630
HP OfficeJet Pro X551dw
HP OfficeJet Pro X476dw All-in-One Printer
HP OfficeJet Pro X576dw All-in-One Printer
HP OfficeJet Pro X451dw
These comings and goings of the company, which seem to point towards a future of incompatibility with elements other than the brand itself, continue to this day, with the intervention that gave rise to and
has served as the basis for the OCU's claim
Specifically, on November 17 of last year, the Italian Competition Authority concluded that HP is responsible for the same charges and received a penalty of 10 million euros.
Also the Italian law that allowed that decision, is derived from a European directive, which, in the opinion of the OCU, means that
similar charges can be claimed in other countries of the European Union
According to the criteria of The Trust Project
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