The revolutionary novelty of WhatsApp that will change the relationship between the app and its millions of users

2021-03-26T01:05:36.317Z

One of the main problems that WhatsApp users face today is that if there is a problem there is no natural person they can turn to to ...

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One of the main

problems that WhatsApp users face

today is that if there is a problem there is no natural person they can turn to to solve it.

Someone on the other end of the phone who can directly hear and understand your complaints or pleas.

However, that is about to change.

According to the WABetainfo portal (the site specialized in WhatsApp news), the instant messaging company owned by Facebook would be finalizing an

individualized technical assistance program

within its messaging app.

The approach is simple.

A chat (like any other we have in the application) but through which users

can contact customer service

in order to report on the problems they have had to face or to be able to solve the problems. doubts that have arisen using WhatsApp.

To do this, WhatsApp users will be able to open these

individualized conversations

through the application's settings menu.

The incorporation of this new function for WhatsApp would be more or less close to its final implementation for the bulk of users.

In fact, version 2.21.7.3 of the beta version of

WhatsApp for Android

already incorporates it, although it could also be glimpsed in previous versions.

This is how WhatsApp customer service will work

In the 'Help' section, through 'Contact us', the user can write and send a message with their problem.

You will have the option to check

if you want information related to your mobile phone to be sent as well

The response will open a chat, which will be protected by end-to-end encryption, and will be closed once the incident that

led to the communication

has been resolved

According to the criteria of The Trust Project

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