<Anchor> At
a Starbucks store, decorative stone tiles on the wall suddenly fell down.
A woman who was sitting suffered an anterior displacement in her shoulder for 6 weeks, and in the process of handling the accident, she was hurt again by the store response.
Reporter Sohee Han covered the report.
<Reporter> A
Starbucks store in Goyang, Gyeonggi Province.
The stone tiles attached to the 3m high wall suddenly fall.
A customer at a table on the wall gets up from their seats in surprise as they are struck by a tile that fell.
[Vampire: It seems like you are hitting it with a sharp tool...
.
The pain is so intense that it is very tingling at the moment and cold sweating…
.] It
weighed about 300 grams, similar to canned ham, but the edge of the tile, which fell from a high place, hit the shoulder and cracked the victim's shoulder blade.
I was diagnosed with anterior teeth for over two weeks, and I had a problem with my art work.
Victims say they are more angry with Starbucks' profane response than the accident itself.
[Vampire: He told me to bring the documents to the store and visit them.
Even though I told you everything (because of hospitalization) that it was impossible to move and that it is now...
.] If
you want to make a call with the head office, introduce the company's representative number,
[Store manager (call to the victim): There is no number to tell you, and you must contact the representative number.]
CCTV video is also provided because legal procedures must be followed. I didn't.
After that, only after the victim sued the store's manager, they could get CCTV through the court.
Starbucks said that there were documents that had to be filled out for personal information, so they guided the procedure and later sent a loss adjuster to the hospital to work on the documents.
In addition, it was revealed that safety inspections were conducted for all stores after the accident.
(Video coverage: Nam Nam Kim, video editing: Seunghee Lee)