It is known that a woman in her 60s, who died of excessive bleeding due to a broken porch window at the time of typhoon Mysak's landing, was unable to receive help due to the '119 report runaway'.
According to the Busan Fire & Disaster Headquarters today (4th), the number of reports received by fire fighting in Busan from 1 am to 2 am, when typhoon Mysak passed the day before, was 3,428, more than 56 times more than usual.
Of these, only 1,813 (53%) were connected to the control room in real time, and the rest were connected when the control room staff hung up the previous phone call after waiting for ARS.
The Busan Fire Department increased the number of telephone reception desks from 22 to 67 available to prepare for the typhoon North, but it was not enough to handle the call to report.
This is a problem, as reports that require a golden time may be pushed back when the report calls are flooded.
In fact, it is known that a woman in her 60s living in Saha-gu, Busan, who was injured while sticking the tape on the veranda window at around 1:20 am on the 3rd, called 119, but was unable to reach it, so she reported it to 112.
Afterwards, the police first mobilized and then requested an air conditioning system from the fire station, and a formal report was received at the fire station at around 1:30, and the fire station took over the patient, but Mr. A eventually died from excessive bleeding.
Experts are voicing that change is necessary, such as dispersing the reporting system focused on 119 in emergency situations.
Ryu Sang-il, a professor at Dongeui University's Department of Fire Protection and Disaster Management, said that during the torrential downpour in early July, when the underground roadway tragedy, more than 3,000 reports were congested within an hour, and the rescue report was delayed. "There seems to be a need for a system that cooperates with each other by backing up in areas where they are not receiving."
This is'News Pick'.
(Photo = Yonhap News)