Users of the Spotify app on iPhones are experiencing crashes, the streaming service reports on Twitter. The company says it is investigating the cause. Due to the problem, users are unable to open the app and streaming music is not possible.

The app crashes when users are connected to the internet and open the app. A number of users report that the app can be opened and used when the smartphone is in airplane mode, but this way does not always work.

The problem seems to be widespread, but only on iOS. Android or desktop users are not experiencing issues with Spotify at this time.

This message will be added as soon as more information is known.