A service is online to help French people with their digital procedures (illustration). - Damian Dovarganes / AP / SIPA

The service is set up in full containment period. A website and associated phone number were launched this Sunday to help people who find it difficult to use digital tools. "The actors of digital mediation, who are all those who have been engaged for years to ensure that people are trained in the uses of digital technology, are launching a site this evening: solidarite-numerique.fr", explained on France Inter le Secretary of State for Digital, Cédric O.

Digital mediators are mobilizing around @laMedNum to support you in your efforts.
More than 1,200 digital mediators answered the call
50+ tutorials to train you
See you on 📲https: //t.co/8UhyomXgs2 ☎️01 70 772 372 # SolidaritéNumérique # COVID19 https://t.co/lRh3oQGnQy pic.twitter.com/eS2Wbf9BmK

- Cédric O (@cedric_o) March 29, 2020

This site is intended to be an educational center to help people who are sensitive to the Internet to make the best use of digital tools for their administrative procedures. An associated telephone number (01.70.77.23.72) will also be open from Monday to Friday, from 9 am to 6 pm, for those who wish to take advice from one of the 700 volunteer “digital mediators”.

Tutorials for administrative procedures

“About 13 million French people today, one in five French people, [feels] without any digital capacity - not because they don't have Internet access at home or at work - but because they does not know how to use the Internet and that he does not know how to take the basic steps like declaring himself on Pôle emploi, declaring his taxes, "explained the Secretary of State for Digital Affairs.

On the site are accessible tutorials and explanations that are easy to access to facilitate the completion of administrative procedures. Internet users will be able to learn how to fill in their travel certificate, register on Pôle emploi, fill out a CAF certificate or even make a telemedicine appointment.

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  • Containment
  • Internet
  • Digital
  • High-Tech