Snapchat is suffering from a major outage on Wednesday evening, preventing many people from receiving and sending messages.

The website has received thousands of complaints since 18:30 from people who were unable to connect to the server. As a result, no photos and videos of users come in and nothing can be sent.

People get an error message when they try to get new messages. It is not known where the problems come from and how long they will last. The outage occurs in Europe and the United States.

Snapchat tells Twitter to be aware of the problems: "Hold on, we'll investigate the problems."