Louise Bernard and Solène Delinger 9:23 a.m., September 7, 2022
Co-broadcaster of PSG-Juventus with RMC Sport for the resumption of the Champions League this Tuesday evening, Canal + has experienced many bugs on its MyCanal application.
This breakdown would have, according to the group, been the result of too many “simultaneous connections” and a “high influx” on the platform.
Many fans have demanded a refund for their subscription
Tuesday evening, PSG played against Juventus for their first match in the Champions League.
If the evening went very well for the players of the Parisian club, who won 2 goals to 1, the supporters were less delighted.
And for good reason, some of the subscribers of Canal + could not follow this sporting meeting.
On their screens, a simple message appeared: "Sorry, a technical problem has been detected. Please try again later".
A failure resulting from too many "simultaneous connections"
The MyCanal application, the Canal+ interface which allows you to watch all the group's channels elsewhere than on your television, has therefore crashed.
What cause the anxiety and anger of football fans, who were impatiently awaiting this meeting.
Many of them complained about the bug on social networks.
For the television group, which responded to requests via its Twitter account "Canal+ Subscriber Info" in the evening, this outage would be the result of too many "simultaneous connections" and "high crowds" on the platform.
⚠️ Faced with the high attendance, you may encounter difficulties connecting to myCANAL.
We invite you to wait a few minutes to avoid too many simultaneous connections.
We apologize for the inconvenience caused.
– CANAL+ SUBSCRIBER INFO (@InfoAbonneCanal) September 6, 2022
An excuse that did not really go through with the supporters, who massively demanded a refund from the Canal+ group.
@myCANAL@InfoAbonneCanal#mycanal If we summarize I pay Canal to have the Champion's, mycanal does not work, I type PSG juventus streaming in google and I find a free streaming in less than a minute in HD quality as well, so why I pays?
iM asking you...
— brasiou (@brasiou13) September 6, 2022
And but #Mycanal is a joke??
You pay a blind to watch the matches and you have a black screen???
@canalplus
— fallon (@Haronekeys) September 6, 2022