Humanistic care under strict epidemic prevention

——A scan of the accommodation and catering plan for the arrival and departure of the Beijing Winter Olympic Games

[Beijing Winter Olympics, we are here]　

　　At the Winter Olympics, the arrival and departure policies, transportation, accommodation, and catering guarantees for Olympic personnel in China have always been the focus of general attention from all walks of life.

Recently, the Beijing 2022 Winter Olympics and Paralympic Winter Games Organizing Committee held a press conference to answer these questions.

Vaccinations must be completed before arrival

　　Arrivals and departures for the Beijing Winter Olympics and Paralympics are a full-process “end-to-end” service from the airport to the accommodation provided for event participants to arrive and depart from the host country and host city. It reflects the organization of the event. The important window of ability and service level is related to the first impression and final memory of the host country and host city of all parties.

　　Zhang Liang, director of the Arrivals and Departures Center of the Beijing Winter Olympics Organizing Committee, said that due to the impact of the new crown pneumonia epidemic, international passenger flights have decreased.

To this end, the Beijing Winter Olympics Organizing Committee and the Civil Aviation Department have established the flight guarantee principle of "chartered flights and temporary flights, supplemented by commercial flights." The first entry point is the entry of commercial flights from Beijing Capital International Airport.

At present, a number of Chinese and foreign airlines have been confirmed to operate temporary flights between Beijing and 15 cities during the game.

The civil aviation department is also continuing to coordinate other transit airports and airlines to increase temporary flights for the Winter Olympics, and encourage groups related to the Olympics to organize chartered flights for entry and exit, supplemented by commercial flights.

　　Regarding the prevention and control of the epidemic during the arrival and departure process, Zhang Liang said that the Olympic personnel need to conduct daily health monitoring and complete the entire vaccination process 14 days before coming to China.

Two nucleic acid tests are required 96 hours before the flight departure, and the green code is used for boarding.

In addition, in order to build a closed-loop management mechanism, the airport has set up special entry and exit passages and a special area for winter Olympics to achieve a seamless connection between the entire process of epidemic prevention and control.

Actively and steadily do a good job in the transfer of Olympic-related personnel, orderly arrange the flow of people, logistics, and vehicles, and transfer them to designated accommodation in a closed loop to ensure the safe arrival and departure of Olympic-related personnel.

　　According to reports, in the "Meet in Beijing" series of events successfully held from October to December, the Beijing Winter Olympics Organizing Committee sorted out the flight needs of all parties, communicated closely with relevant departments, and coordinated the linkage. As of December 9th, a total of inbound flights have been completed. The support mission of 71 sorties with 2402 sorties and 57 sorties with 2084 sorties for outbound flights tested the operational command system during the match and tempered the staff team. It has accumulated experience in dealing with the challenges of a large number of people arriving and departing, transshipping across competition zones, and the impact of extreme weather. Valuable experience.

　　In terms of optimizing arrival and departure services, in order to provide a good check-in service, we coordinated and promoted the advancement of check-in counters in response to the problems of excessive excess baggage and high pressure on the airport during the peak period of departure and departure, and advanced check-in and check-in services in the three Winter Olympic Villages. Luggage check and other services.

Intimate accommodation and catering services

　　"It coincides with the Spring Festival and so many people came to China. As a country of etiquette, we must take out our home-cooked dishes and show the chef's skills. In order to highlight the festive atmosphere and Beijing characteristics, the contracted hotel prepared Beijing roast duck, spring rolls, Lantern Festival. In addition, the noodles in Zhangjiakou, Hebei, and the tofu feast in Yanqing, Beijing will be presented to everyone.” When introducing the accommodation and catering services for the Beijing Winter Olympics, Yu Debin, director of the Games Services Department of the Beijing Winter Olympics Organizing Committee, said.

　　Yu Debin said that through more than two months of "Meet in Beijing" series of event testing activities, the Beijing Winter Olympics Organizing Committee summarized accommodation needs, further standardized and improved the service items of contracted hotels, and added convenience stores, laundry drying, and special features. Commodity exhibition and sales, 24-hour room delivery, financial services and other service items.

In terms of catering, the Beijing Winter Olympics Organizing Committee is fundamental to meeting the catering needs of stakeholders during the competition, providing adequate supply, food safety, nutrition and health, high-quality catering services with Chinese characteristics, and promoting the traditional Chinese food culture.

　　Yu Debin said that since the start of the preparatory work, in accordance with the "three competition areas, one standard", the accommodation, catering and other business areas have been promoted early, quickly, carefully and strictly.

In the face of the still severe and complex epidemic prevention and control situation, in accordance with the requirements of “simple, safe, and exciting” for running the competition, not only strictly implements the requirements of epidemic prevention and control, reflects the “hardness” of epidemic prevention and control, but also simultaneously improves service quality and reflects humanistic care temperature".

After soliciting opinions from representatives of stakeholders such as the athlete committee, respecting and satisfying the needs of different countries and regions, different religious beliefs and ethnic habits, reasonably setting the proportions of Chinese, Western, and Asian meals, and formulating a "Winter Olympic Menu" for stakeholders.

Organize surveys of venue catering service providers related to Olympic catering locations, guide 16 locations of 12 companies, promote further standardization of the management of all links such as warehousing, processing, transportation, and service, and strengthen the service menu, the ratio of meat and vegetable dishes, and the quality control of tableware.

　　“It’s said that it’s hard to adjust, and catering services are not easy, and it must be cultural symbols that can leave memories.” Yu Debin said.

Transportation service facilities are ready

　　Currently, the Beijing Winter Olympics transportation service facilities are ready.

The construction of special lanes for the Winter Olympics and the installation of signs are nearing completion.

All 16 transportation stations in the third competition area have been completed, and vehicle delivery is being carried out.

Emergency protection programs such as ice shoveling and snow removal, road rescue, and blockage removal have been completed, and corresponding test drills have been carried out.

　　When introducing the transportation services for the Beijing Winter Olympics, Zhao Tongan, Deputy Minister of Transportation of the Beijing Winter Olympics Organizing Committee, stated that the transportation business will be from January 21 to March 16, 2022, which is 14 days before the opening of the Winter Olympics. , 3 days after the closing of the Winter Paralympics, a total of 55 days, to provide safe and smooth transportation services for athletes and other registered personnel, staff and other 8 groups.

At the same time, it is planned to start some transportation services for those who come to China in advance from January 4th.

　　The transportation services for the Beijing Winter Olympics and Paralympics include the characteristics of long transportation distances, steep slopes in mountainous areas, and concentration of events. In response to these characteristics, the Beijing Winter Olympics Organizing Committee has recently accelerated the establishment of the Beijing Winter Olympics traffic guarantee command and dispatch Center to realize the integrated traffic dispatching and commanding of the Winter Olympics Organizing Committee and the host city government.

At the same time, the transportation team is now fully in place.

Four types of traffic teams, including 33 venue traffic teams, 11 traffic service teams, 16 station operation and maintenance teams, and 4 high-speed rail service guarantee teams, have been established. The personnel are being trained in an orderly manner, and actual combat exercises have been carried out in conjunction with the test competition. .

　　In addition, the preparation of 4,090 vehicles of various types required for the Winter Olympics has been completed.

These vehicles are configured in accordance with the principle of using hydrogen in the mountain competition area, electricity and natural gas supplement in the plain competition area, and all passenger cars use new energy and clean energy.

At the same time, the host city government has also prepared adequate service guarantee vehicles to ensure that the transportation needs of every Winter Olympic participant can be met.

　　Zhao Tongan also disclosed that the Beijing-Zhangjiakou High-speed Railway Winter Olympics train schedule, ticketing plan, and train operation plan are undergoing final adjustments and improvements.

In terms of high-speed rail transportation, special carriages, special passages for entry and exit, and special waiting areas are set up for closed-loop managers.

At the same time, the driving seats of all closed-loop management vehicles are physically separated, and the full-load rate of the closed-loop management shuttle bus is not higher than 50%. The seats are marked and the seats are scattered at intervals.

(Our reporter Wang Dong)