Containment: sales and troubleshooting are now available remotely

The innovation of the day is a new form of telework cut out for the reconfinement that is coming.

To maintain activity, stores now use videoconferencing to sell remotely or to help out at home.

It is not only for virtual aperitifs that we will be using videoconferencing.

Some stores are starting to use it for a kind of live teleshopping.

The customer makes an appointment with a video salesperson.

He can therefore ask him questions, ask to see a particular model, color or detail.

And if he decides to buy, he switches to classic electronic commerce.

It is a real alternative to partial unemployment since the store does not even need to remain open.

Does it already exist?

Yes, it started in Asia and it is slowly developing with distancing, curfew and containment.

This happens for example at Etam or H&M.

It is not just for commerce.

We are also starting to do video conferencing for home troubleshooting.

Example: you have a leaking toilet flush or a washing machine making a funny noise ... Again, you make a video appointment.

You are put in contact with a professional repairer, who will guide you, step by step, to carry out the repairs yourself.

In principle, they are very educational.

So there is no need to be a handyman.

And in the process, we will learn a lot of things.

But what if there is a part to change?

We send it to you and the videoconference resumes at no additional cost.

Obviously, if nothing is fixed, we pay nothing at all.

And as there is no more travel, it only costs around thirty euros, regardless of the time spent.

It is much cheaper and again, it keeps the activity going.

This service is offered by startups like Pivr, Linstan or Viibe.