Evacuation information is not delivered for a maximum of 15 hours System failure Saitama 9 September 17:42
Along with this typhoon No.15, it was found that information on shelters and evacuations announced by municipalities in Saitama Prefecture was not delivered via e-mail for up to 15 hours due to a malfunction in the prefecture system.
Saitama Prefecture automatically distributes information on evacuation sites and evacuations announced by municipalities in addition to warnings and warnings announced by the Japan Meteorological Agency through email, apps, and Twitter, and a total of approximately 90,000 people register doing.
According to the prefecture, there was a problem with this system, and information on the establishment and evacuation of 117 evacuation shelters announced by 28 municipalities in the prefecture with the approach of Typhoon No. 15 It means that it was not delivered automatically for about 8 and a half hours. The person in charge of the prefecture who noticed the trouble later distributed it manually, but it was about 15 hours late.
The cause of the trouble seems to be a misconfiguration of the server that automatically distributes information. Tetsuya Fukuda, Deputy Director of the Crisis Management and Disaster Prevention Department, Saitama Prefecture, said, “I apologize for the inconvenience. I want to try to prevent it from happening again. "