The government of the United Arab Emirates has confirmed its complete readiness to provide vital services to all customers with high efficiency, a translation of the leadership’s directions in employing smart services and the advanced technology system that it has developed over the past years, to facilitate the delivery of services and their achievement quickly and easily, and to enhance communication with customers in their whereabouts, noting that it was during the weeks The last three completed three million transactions on smart platforms, which confirms their readiness to deal with various challenges.
This came during the first meeting of the Federal Government Services Continuity Committee, which was held "remotely" in implementation of the Cabinet’s decision in its last session, and discussed ways to ensure the continuity of government services to all members of the UAE community in various circumstances through digital and smart channels, and support efforts to meet challenges The spread of the new corona virus (Covid 19), and its effects on all sectors.
The Assistant Director General of Governmental Services at the Office of the Presidency of the Council of Ministers at the Ministry of Cabinet Affairs and the future, Chairman of the Federal Government Services Continuity Committee, Mohammed bin Talia, stressed that the customers are the focus of the UAE government’s interest, and that their safety and comfort are at the top of their priorities, and that the government has worked during the past years To adopt and develop innovative business concepts and tools and smart services that suit all challenges, embodying the directives of the leadership in achieving the highest levels of readiness and continuity in providing government services and reaching customers in different times and conditions.
He said that the readiness of government agencies has facilitated the continuity of providing the best government services from a distance, that meets the aspirations of customers with efficiency and high flexibility, responds to their inquiries, and reaches them in their whereabouts, to avoid exposing them to any risks that may be imposed by the spread of the emerging corona virus (Covid-19), within the framework of Comprehensive national efforts to tackle the virus and maintain community safety.
Bin Talia added that the federal government agencies are ready to provide their services to customers through smart channels with efficiency and high quality and to find quick and effective solutions to various challenges, noting that the government of the UAE has been able to build an advanced work system that enabled it to provide 95% of services via smart channels by 180 services, noting However, during the past three weeks, three million transactions were completed through smart platforms, which confirms the readiness to deal with various challenges.
The members of the committee stressed the need to intensify the efforts of the entities to enhance community awareness and encourage it to achieve the maximum benefit from the smart services platforms that they provide via digital channels to the government of the UAE remotely instead of visiting service centers, and the need to coordinate all parties with the committee in all actions that affect the functioning of government services , And ensure it is provided to the community remotely.
The meeting stressed the importance of enhancing communication with customers in their whereabouts through the unified National Call Center "Tawasul 171", and discussed the launch of a digital guidebook for the implementation of government services via smart platforms through the official portal of the UAE government on the link U.ae, and the launch of the service «Delivery» Priority government services for the elderly and people of determination in their places of residence to avoid the hassle of personal attendance at the service centers, review the latest global developments, the efforts of the UAE to face the challenge of the spread of the new Corona virus (COFED-19), and ways to protect community members from the consequences of the disease, and discussed a list Priority services and procedures for agencies to reduce customer visits to service centers.
- Traders are the focus of the UAE government’s attention, safety, and comfort is a top priority.
The “Committee” discussed the launch of a guide to implement services through the official portal of the UAE government. À Emirates today