The Minister of State for Happiness and Quality of Life, Director General of the Office of the Presidency of the Council of Ministers, Ohood Bint Khalfan Al-Roumi, confirmed that the virtual administration of proactive government services works to design a number of service packages in a coherent and proactive manner, in a way that reflects the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President The state, Prime Minister and Ruler of Dubai, by creating proactive solutions and services before ordering, enables the customer to obtain them easily and with the highest degree of efficiency.
She said that the Proactive Services Department team worked according to a clear methodology to develop ideas, experiences and service models and unify the channels of their provision, in partnership with the community, and in coordination with federal and local government agencies, with the aim of creating service packages that positively reflect on the quality of life of individuals and society in the UAE.
This came during a meeting of the leadership team of the virtual management of proactive government services in the “Ministry of the Impossible” headed by Al-Roumi, who discussed the future of proactive services, and mechanisms for designing new and innovative services within integrated packages that facilitate the lives of customers and enhance the efficiency of government work.
The meeting was attended by Minister of Infrastructure Development Dr. Abdullah bin Muhammad Belhaif Al-Nuaimi, Minister of Justice Sultan bin Saeed Al Badi Al Dhaheri, Minister of Human Resources and Emiratisation Nasser bin Thani Al Hamli, Minister of Community Development Hessa bint Issa Buhamid, Minister of State for Public Education Affairs Jamila Bint Salem Musabah Al Muhairi and Minister of State for higher education affairs and advanced skills Dr. Ahmed bin Abdullah Hamid Belhoul Al Falasi.
The leadership team reviewed the virtual management of pre-emptive government services, work plans and achievements that were achieved during the last period, and the pre-emptive packages and services that are designed, ways to provide services "before ordering", and enhance their sustainability to improve the quality of life of community members, and provide an innovative model that reflects the leadership and excellence of the work system Governmental in the Emirates.
The management team discussed the outputs of a number of discussion sessions, which dealt with mechanisms for proactively designing customer experiences, and touched on the outputs of the interactive workshop organized by the administration in the Emirate of Ajman, with the aim of engaging customers in designing proactive services before ordering, and addressing opinions, ideas and development suggestions presented by dealers Concerning enhancing the quality of services related to the packages developed by the Virtual Administration of Proactive Services, and ways to include them in the final designs to ensure the provision of an easy and fast service experience, and contributes to supporting the efforts of the government by strengthening partnership with the community.
It is noteworthy that His Highness Sheikh Mohammed bin Rashid Al Maktoum launched, last April, the Ministry of the Impossible in an unprecedented government initiative globally, which is a virtual ministry managed by ministers in the government of the UAE, and works to re-engineer the government work system by assuming important national files It forms an Emirati business system that embraces the positive change industry, finding effective and specific solutions to exceptional challenges, and transforming them into opportunities that proactively meet needs.
Designing pre-order services packages that facilitate the lives of customers.