According to the expert, scammers are becoming more sophisticated. As noted by Lifshits, they buy data about the user, and, for example, see the balance on his accounts.

“Indeed (the situation. - RT ) is becoming complicated. First of all, this is due to unscrupulous bank employees who help fraudsters. This is a separate issue, ”he added.

In addition, he said, fraudsters can use darknet to illegally acquire data from bank customers.

The expert also explained that since the fraudster knows the personal data of the client, this inspires confidence in the user who thinks that official representatives of the institution are calling him.

Earlier, the Kommersant newspaper, citing market participants and data from the Central Bank of Russia, reported that in the summer of 2019, the number of fraudulent calls to bank customers increased, including with the substitution of a credit organization number.