[Explanation] Recently, when a netizen was queuing for a meal at a hot pot restaurant in Chengdu, he was refused entry because he was not accompanied by a woman. This triggered a heated discussion on the Internet. For a while, "exotic shop rules" became a hot word searched by netizens.
How to deal with the "exotic shop rules" in life? On November 25, the reporter interviewed some citizens randomly on the streets of Chengdu.
Some citizens said that business operations must take into account many factors and sometimes require consumers to jointly create a good consumption atmosphere, so they can understand the existence of "exotic shop rules."
[Concurrent] Mr. Liu, a citizen of Chengdu
I think it's totally understandable. If you think this (shop rule) is inappropriate, you can just not go to this store. I think it's normal.
[Explanation] Some citizens also said that the general shop rules will be followed, but if there is "discrimination" in the shop rules, it will not be accepted.
[Concurrent] Ms. Peng, a citizen of Chengdu
For example, if women are not allowed to eat, or those who wear express clothes are not allowed to eat, discriminatory (shop regulations) are unacceptable.
[Explanation] The reporter visited and learned that there are also some restaurants in Chengdu that have added "wonderful shop rules", "regulate the number of people at each table", "do not pack, do not go out", "do not accept additional dishes during meals", etc. Some restaurants The rules are to highlight the personality of the store brand. Some store rules are in accordance with the boss's habits, and some store rules are marketing methods to capture consumers' curiosity.
At the entrance of a restaurant in downtown Chengdu, shop rules such as "No more than four people are not allowed to eat", "No tables, no extra seats" and other shop rules were written very eye-catchingly.
The staff in the store said that the store regulations are to allow customers to have a more relaxed, comfortable and safe dining environment, and there is no discrimination and restrictions on consumer groups.
[Concurrent] Restaurant staff
It was written at the door that no more seats would be added to the table, and the tables were locked, and they could not be moved even if they wanted to move. The main reason was that no additional seats were allowed for safety reasons.
This place is considered the widest aisle, (other) places are relatively narrow, it is more dangerous to accidentally trip over a stool (add a seat).
[Explanation] A noodle restaurant in Chengdu was called by netizens as the "regular" noodle restaurant, "no packaging, no ingredients". The reporter counted more than ten shop rules posted on the wall of the noodle restaurant.
The owner of the noodle shop told reporters that the most important thing he cares about in the past 30 years when he has opened a noodle shop is the reputation of the customers. The rules in the shop are to hope that every customer can have a better dining experience.
[Concurrent] Noodle shop owner
There must be rules to eat this mixed noodles. Many people don’t mix it evenly. If you don’t (let) pack it, the noodles will get stuck when you pack it back. It’s not that I don’t earn your money, but it will affect the taste if you take it back. Rules, this is serious.
[Explanation] Whether there is a bottom line for the setting of "exotic shop rules", Zhang Wei, director of the legal affairs department of Chengdu Consumers Association, said that ordinary operators need to follow the principle of "fair and reasonable" when setting shop rules. In consumer transactions, discrimination based on ethnicity, race, gender, health, appearance, etc. must not occur, and consumers must be notified in advance.
[Concurrent] Zhang Wei, Director of Legal Affairs Department of Chengdu Consumers Association
Article 16 of the new "Consumer Rights Protection Law" specifically targets consumers' right to make their own choices and stipulates an obligation for operators to not set unfair and unreasonable trading conditions.
A basic condition of various store regulations cannot be unfair or unreasonable. At the same time, it should fully protect the personal dignity of consumers, respect the national habits of consumers, and protect consumers' right to choose independently. Consumers should be informed in advance so that consumers can consume clearly.
[Explanation] At the same time, Zhang Wei said that when consumers enjoy consumer rights, they should also respect public order and good customs as well as legitimate and reasonable business habits in the industry.
Reporter Lu Yang from Chengdu
Editor in charge: [Li Yuxin]