[Society 37 degrees] In the era of code scanning, please wait for the old "front wave"!

【Society 37 degrees】

　　Editor's note:

　　The text here is not flashy, there is no empty talk, and there is no "title party".

In the age of information bombardment, we only hope to quietly record the stories around us, pay attention to the warm and cold life, and bring you to touch the body temperature of society.

　　Chinanews client, Beijing, October 25th, title: In the

　　China News Service reporter Zhang Ni

　　Turning on mobile phone WeChat, scanning the code, registering traffic information... For young people, this series of operations only takes less than a minute, but for many elderly people, it has become an insurmountable link between them and digital life. Gap.

Under the special background of the new crown pneumonia epidemic, this problem has become more prominent.

　　In the era of barcode scanning, how to wait for those old "front waves"?

Photo by Xinshe reporter Zhang Bin

The forgotten corner of the "scan code era"

　　One day in late October, Li Xiuling (pseudonym), who lives in Haidian District, Beijing, came to a hospital near the community for influenza vaccination. This was the first time this eighty-year-old man came to this hospital in recent months.

　　"I haven't come to the hospital to get medicine for several months. I have to scan the code on my mobile phone because I need to make an appointment online. I really can't use it at such an age.

　　The 83-year-old Li Xiuling and her wife are in poor health, suffering from various chronic diseases such as high blood pressure and diabetes. In the past, they had to go to the hospital to prescribe medication at regular intervals. But now, after the appointment system is implemented in public hospitals, the two The elderly are stumped.

　　Because of her advanced age, Li Xiuling and her wife’s hearing is not very good. It is very difficult to make an appointment by phone, and it is even more difficult for them who only use their mobile phones to make and make calls.

　　"Every time it is the children who have time to help prescribe medicine, but the children are also very busy, and we feel sorry for it." Li Xiuling said that during this period, she and her wife even started to save on medicine in order to reduce the burden on the children. You can save a few trips to the hospital.

　　In addition to seeing a doctor, Li Xiuling's usual range of activities is also forced to "shrink", because now everywhere he has to scan the door to enter.

　　"When you go to the supermarket, you need to see the health treasure. You have to unlock the phone when you push a shopping cart. If you can't scan the code, you have to fill in the information manually. It's very troublesome. What do you want us to do?"

　　In the past, Li Xiuling liked to go to several large supermarkets near her home to buy food, but now for convenience, she usually only buys things in small supermarkets and canteens near the community where the health code is not required.

She said that she was troubled this year.

　　Such encounters are not alone.

The old man couldn't get a taxi after walking for 4 hours because he didn't know how to use the taxi-hailing software. The power went out and the old man had to take medicine in the dark because he couldn't find the flashlight in his mobile phone...Similar news was frequently exposed by the media recently.

　　According to data recently released by the China Internet Network Information Center (CNNIC), as of June 2020, China has 940 million Internet users, of which 10.3% are elderly Internet users aged 60 and above.

　　Although this number is very large, it is not difficult to find out by comparing the total number of elderly people in China that there are still a large number of elderly people who have not kept up with the pace of the mobile Internet.

As of 2019, China has 254 million people over 60.

This also means that there are hundreds of millions of elderly people who are “off the Internet”, which makes them unable to enjoy the many conveniences brought by the Internet era, and even encounter more obstacles in their lives.

Photo by reporter Yang Bo

Overcoming the digital divide, there may be more obstacles than expected

　　For the elderly, why is it so difficult to bridge the digital divide?

The reasons are complicated, including hardware inconvenience, and psychological incompetence for the elderly.

　　For example, recently, Ningbo Financial Consumer Rights Protection Association and other institutions completed a research report entitled "Research on the Use of Digital Financial Tools for the Elderly in Ningbo", which summarized the actual problems that some elderly people have when using digital financial tools.

　　The data in the above report shows that 66.7% of the elderly report that there are too many functions displayed on the mobile banking page, and it is troublesome to find some functions, and they do not even know that electronic channels have these functions; 93% of the experience user feedback, the mobile banking page The font is too small, the eyesight factors of the elderly are not taken into consideration, the functions commonly used by the elderly are not clearly displayed, and the related prompt text is relatively small, etc.

　　But apart from these reasons, it is difficult for many elderly people to accept these new things psychologically.

　　"I only learned to use WeChat to pay this year, but later I found out that I was not used to it. I was afraid that something was wrong and the money was brushed wrong."

　　73-year-old Ms. Feng told reporters in an interview that she had not opened WeChat payment before, because she saw that everyone was using it in recent years, so she wanted to give it a try.

A few months ago, Ms. Feng’s daughter bound her a WeChat family love card with a limit of 3,000 yuan, which was convenient for her to go to the supermarket for shopping and so on. Under her daughter’s repeated guidance, she finally learned WeChat payment, but she gave up after using it several times. Up.

　　"Sometimes I don’t know why I click the wrong button and I can’t go back. I don’t know if the deduction is correct after someone swipes my phone. Every time I go to the supermarket, I have to call my daughter to ask if the deduction is wrong. It's more complicated." Ms. Feng said.

　　For the elderly, WeChat is something that makes them "big head".

　　"My daughter and son have taught me many times. Every time I just learned it, I forgot it the next day. I really can't remember it. I was so dizzy when I saw it. In the end, I was so angry that they didn't bother to teach me again."

　　Li Xiuling said that unlike young people, she does not need to use the functions of WeChat frequently, so it is very difficult for her to memorize those complicated pages. Learning to use a smartphone is a painful thing.

　　"WeChat is not necessary for me, why do I have to force me to learn it? I just want to register an account with my mobile phone."

Data map: The old man is studying at the teaching site of a "mobile classroom".

Photo by Lin Bo

How to

　　The aging of Chinese society is increasing.

According to the prediction of the National Office on Aging, by 2030, the number of people aged 60 and over in China will reach 370 million, accounting for 25.3%.

　　How to keep the elderly from being forgotten in the corner is a realistic and urgent social problem.

　　In fact, in recent years, various localities have successively introduced a series of measures to open up "green channels" for the elderly.

　　For example, in response to the inconvenience of appointments for the elderly, in September this year, the Shaanxi Provincial Health Commission and other eight departments jointly issued the "Implementation Opinions on Establishing and Improving the Health Service System for the Elderly in Shaanxi Province", requiring that by 2022, all elderly care institutions can To provide different forms of medical and health services for the elderly residents, all medical institutions set up green channels for elderly registration and medical treatment.

　　This month, the Sichuan Provincial Health Commission also issued the "Notice on Further Implementing the Green Channel for Elderly People".

The notice clearly stated that medical institutions at all levels should establish "green channels" for registration and medical treatment of specific groups of people such as the elderly, optimize the medical procedures for the elderly, and give priority to the elderly in the registration and payment procedures.

　　In addition, the above notice also emphasized that the guidance desks of medical institutions at all levels should designate specialized staff to provide services such as reception consultation, appointment appointments, and medical guidance for the elderly and other specific groups of people, to guide and help the elderly who do not use mobile phones to register. People make an appointment for registration.

　　At the same time, in recent years, communities and senior universities in many cities, including Beijing, Shanghai, Nanjing, etc., have opened smart phone training courses specifically for the elderly, with the purpose of helping more seniors to cross the digital divide.

　　Behind a series of more humane measures is a manifestation of increased social tolerance.

However, in addition to these measures, perhaps more important is: we can really think from the standpoint of this group and provide them with help.

　　It is undeniable that the gap between the elderly and the times is a social phenomenon that cannot be avoided in any age.

No generation can always stand on top of the trend of the times.

　　Since everyone will eventually become the "front wave", why not wait for the elderly of this era?

(Finish)