(Combating New Crown Pneumonia) Residents in Wuhan criticize community service guarantees are not in place
China News Service, Wuhan, February 24th (Reporter Xu Jinbo) After implementing the comprehensive sealing and management of residential communities in Wuhan, a woman in the city in the WeChat group of community residents criticized the inadequacy of community service guarantees and questioned the setting of supermarket group purchase packages. Reasonable voice and video hit the Internet. Relevant district-level governments in Wuhan, the communities where they are located, and the companies involved said on the 24th that they are taking a number of measures to improve services and ensure the supply of residents' living materials.
Recently, Wuhan City has implemented a comprehensive closed-loop management of the existing 7,148 communities. During the closure period, residents' living materials were vigorously promoted through online purchases, shopping malls, supermarkets, and other distribution methods. The assigned cadres and community workers also provided residents with basic services such as shopping for vegetables, medicine, and shopping.
On the evening of the 22nd, after a female owner criticized the community closure and management in Wuhan dialect in a WeChat shopping group, community workers ensured that residents' living services were not in place, the group purchase package of the supermarket was unreasonable, bundled sales existed, and the price of distribution materials was more expensive. Behavior, whose voice information is sent to the Internet has aroused widespread concern.
Jiang'an District, Wuhan City said on the 24th that after receiving a report from the residents of Jiangma Community in Erqi Street in the district in the community shopping group, the district's leaders immediately rushed to the community site to investigate and understand the situation, and urged relevant departments to make changes.
At present, in response to the problem of inadequate community services reported by residents, the district is doing its best to provide residents with livelihood security services. Every day, special people are arranged to listen to and collect opinions from the community, and make targeted contactless distribution, shopping for vegetables and medicine, and water. Services such as electrical security and medical treatment for patients; strengthen communication with industry committees, properties, and residents; issue announcements to all owners through the online platform to guide residents to adapt to "wartime" consumption habits; strictly implement various Anti-epidemic measures, recruited a group of volunteers to provide food and drug purchasing and other services to residents in the community.
In response to the unreasonable commercial super package reported by residents, Jiangma Community has reported the residents' demands to Zhongbai Supermarket. After consultation, Zhongbai has cancelled the group purchase package. At present, the community helps residents to purchase living materials on the one hand, and on the other hand, has negotiated with Erqi Carrefour as a new group supplier for residents to provide residents with affordable and high-quality living materials.
A statement issued by Zhongbai Supermarket Co., Ltd. on the 23rd stated that because it belongs to a community-type convenience supermarket format, it has problems such as small store area, limited inventory, and insufficient variety. It is difficult to fulfill a large number of community group purchase orders. . The company has now stopped the sales model of community group purchase packages and replaced it with sales by community staff, volunteers and qualified buyers on behalf of the store. She also stated that there was no such behavior as yin and yang packages, strong buying and strong selling, and the service would be improved later. (Finish)