Efe Madrid

Madrid

Updated Thursday, March 21, 2024-9:41 p.m.

  • Companies Air Europa asks its customers to cancel the credit card with which they bought their tickets for security reasons

  • Q&A What to do in the face of the cyber attack on Air Europa? Will they refund my credit card money?

Air Europa has warned this Thursday that "a leak of personal data of clients and/or passengers could have occurred" as a result of the security incident detected last October, which affected the information housed in the airline's computer systems. airline.

As explained in an email sent this afternoon to possible affected parties, the investigation reflects that

names and surnames, ID or passport, frequent flyer code, postal address, date of birth, telephone, email and nationality could have been leaked,

although it does not mention Bank data.

In October, Air Europa reported that it had suffered

a cyberattack in the payment environment of its website,

so it contacted some of its customers to

recommend canceling the cards

used and thus preventing any use of the stolen information, although it assured not having detected any fraud.

In its latest communication, to which EFE has had access, the company explains that "throughout the technical and cybersecurity analyzes carried out within the framework of the investigations related to said incident", it

has subsequently identified irregular access " to their systems.

In any case, and for the "peace of mind" of the recipients, to date

there is no evidence that fraudulent use of this information has been carried out

and, if it were to happen, "the inconveniences derived from it would, in any case, be limited".

As a precaution, the airline reminds us of possible preventive measures such as paying attention to any suspicious communication that comes from unreliable email addresses or that uses language with grammatical and spelling errors.

Likewise, it invites users

not to download or open files from untrustworthy sources,

not to click on links included in communications from unknown sources and not to respond to suspicious messages.

Air Europa, which insists that it will never ask to share passwords or confidential information by email, suggests changing the access data to your digital accounts and profiles at least once a year.

In response to complaints from travelers on social media, the company says, in its responses, that it is

working to "minimize the impact,"

while continuing to carry out "the implementation of prevention and safety measures" as part of its ongoing process. of improvement.