Express blind box listed by seller on a second-hand goods platform
From blind box vending machines to trendy hand-made blind boxes, this “surprise” consumption model is becoming more and more popular among young people. Recently, a kind of express blind box with no owner express delivery as a gimmick has also become popular. Appeared on the market, once again aroused widespread concern in the industry.
The reporter noticed that it is difficult to distinguish between true and false express delivery blind boxes on the market. Some consumers suspect that they are flowing from express delivery companies, and many sellers deliberately fake unowned express delivery for sale. In this regard, the reporter visited many express delivery sites in Jinan and found no abnormalities. Express companies such as Zhongtong and Yunda also said that they rarely encounter unowned express and will not sell unowned express. In addition, the lawyer said that the sale of real and fake unowned express delivery violated the regulations and called on consumers to boycott blind express delivery boxes.
◎Text/Picture Shandong Business Daily·Ding Yifan, reporter of Subao News
The main "No Owner Express" is available online and offline
A few days ago, some consumers reported that they occasionally failed to receive express delivery when shopping online, but because they were all small items, they didn’t go deep into it. However, she inadvertently discovered on a second-hand platform that a seller sold "express blind boxes" at a price Ranging from 10 yuan to 30 yuan, daily necessities, cosmetics, digital products, etc. can be randomly ordered.
In this regard, the consumer suspects that these express blind boxes may be unclaimed "discarded", such as those express delivery that he has not received.
After investigating, the reporter found that after searching for keywords such as "unowned blessing bag" and "blind blessing bag" on a second-hand platform, multiple sellers appeared. The pictures of the goods in the store were mostly express items scattered on the ground and express racks. There are also a small number of pictures with cartoon lucky bags, emoticons, and seller-made photos.
“Express delivery is all outlets across the country. You only need to pay 9.9 yuan to guarantee the value for money.” A platform seller introduced in the store that the express blind boxes he sold were all because the recipient could not be found, and Express shipments that remain in the outlets due to unreasonable returns, wrong addresses, etc.
Judging from the attention of this store, 1,254 people clicked "Want" in the blind express box, and the number of views reached 16,400. On the seller’s comment interface, many netizens left messages, “I received a foundation with good luck”, “I bought something for 2 yuan for 9.9” and so on.
In addition, some buyers uploaded pictures of the blind boxes they bought. The reporter saw from the picture that there are two recipient information labels on the express box, one is the buyer's information, and the other is the torn off label. The information is not clear.
On the one hand, it is online, on the other hand, there is also the phenomenon of selling blind express boxes offline.
According to media reports, the netizen "Long Zi, the Lost Person" released a video showing the time of April 10, 2020, and the location was Linyi, Shandong. The video content shows that a middle-aged man with glasses shouted loudly on the street stall. Behind him hung a red banner that read, "Crazy dumping of online shopping backlogs, including mobile phones, watches, power banks... and millions of items, all of which are worth the money!"
Later, a man squatted on the ground and picked an express delivery and gave him 10 yuan. Probably because the contents of the box were worthless, he shook his head after unpacking the box and left.
The express company said that it rarely encountered "abandoned items" and would not sell unowned express
In order to better understand the source of express blind boxes, the reporter visited a number of express company operating stations and distribution centers in Jinan, Shandong.
At a SF Express office in Jinan's High-tech Zone, the reporter found that the site was not very large, with only a small warehouse. At the same time, no large piles of express delivery were found in the warehouse, only a few scattered express items piled at the door.
"We have never encountered any unaccompanied express." The person in charge of the site told reporters that basically every time the express was delivered to the site, almost all of it was sent out on the same day. If the recipient cannot be contacted, they will return the courier to the upstream distribution unit, and the company will handle it.
Afterwards, the reporter went to a certain branch of Yunda Express Jinan located on the East Second Ring Road. According to the person in charge of the company, there are very few cases of "abandonment" in express delivery, and they have hardly encountered it.
"Even if a certain express cannot contact the recipient, we will contact the sender within one week." The person in charge said that after contacting the sender, if the sender cannot contact the recipient, The express will be returned to the sender.
In addition to the visit, the reporter also phoned the relevant persons in charge of the headquarters of Zhongtong and Yunda Express.
"For unclaimed couriers, we will all deal with them in accordance with the "Express Market Management Measures." The relevant person in charge of Yunda Express introduced that if the delivery is damaged by the delivery and the recipient is rejected, the courier company will make compensation. Then, dispose of the shipment in accordance with relevant regulations, such as direct destruction. If the information is wrong and the recipient cannot be contacted, the courier company will contact the sender to verify the information and re-deliver the goods. If the recipient refuses to accept the courier due to the responsibility of the sender, the courier company will send the express back to the sender, and the other party will bear the freight.
"The recipient cannot receive the express, and usually will contact the express company soon." The relevant person in charge of Zhongtong Express told reporters that the company will store the problematic items in the warehouse for several months. During the preservation period, the company has related processing procedures, which will be processed after identifying the three parties' responsibilities of sending, transporting and receiving.
Regarding whether the problem pieces left by the courier company can be sold, the person in charge said that this situation is a violation of regulations and will not happen.
| Lawyer's Statement|
Consumers should boycott express blind boxes
On the one hand, the blind express boxes that consumers suspect are flowing out of the express company. On the other hand, the blind express boxes are also faked, that is, the goods are sold as unowned express delivery.
"A lot of my goods are bought. Under the banner of unowned express, it can increase the sense of surprise and more people will buy it." A second-hand platform seller told reporters that just put the products you want to sell into the express box , Wrap it with tape, and a blind express box is made.
In this regard, Qiu Hongqi, a lawyer at Shandong Qianshun Law Firm, said that according to the Consumer Rights Protection Law, the practice of sellers buying and packaging goods on their own and pretending to be unowned express is suspected of false propaganda and is a fraud.
"Whether it is the real Unowner Express being sold or the disguised Unowner Express being sold, it is illegal and illegal." Qiu Hongqi told reporters that consumers should not breed express blind boxes for the so-called "surprise" The market must resist this form of sales and consume wisely.