The Rental Dispute Resolution Center, the judicial arm of the Dubai Land Department, reported that 100% of its services are provided "remotely", including what is provided around the clock, especially services that touch the essential needs of the tenant and owner.
The center explained to «Emirates Today» that one of the most prominent services that are provided around the clock is the “order on petition” service related to complaints related to temporary and urgent matters, including cutting service facilities, and other matters that require urgent intervention from the center.
"Remote" services
In detail, the head of the Center for Lease Dispute Resolution, Judge Abdel-Qader Moussa, said that “100% of the center’s services are provided remotely, including what is provided around the clock, such as (order on petition) services that enable the complainant to communicate his complaint quickly to the center.”
He explained that the “order on a petition” service allows customers to “record an application” for the judge of urgent and temporary procedures, requesting “proof of status” in the event of cutting off utility services, and accordingly the center moves to communicate with the owner to return the service, as soon as he receives the request via the electronic system.
He stressed that in the event that the owner is not responded, the center will address the police to call him, and alert him to return services immediately.
Cutting services
Judge Moussa pointed out that the center relies on the use of the police agency, to the text of Article 34 of Law No. 26 of 2007 regarding the regulation of the relationship between renters and tenants of real estate in the Emirate of Dubai, which prohibits the lessor from cutting services to the property, or exposure to the tenant in any way. , To prevent the property from being used, and that the landlord (owner) may not cut basic services (utilities) of water, electricity, and air conditioning from the tenant, under any circumstance, even if this circumstance is a delay in the payment of the rent, as this would result in a legal violation requiring imprisonment or the fine.
Continuous handling
Judge Musa continued: “Since these facilities were in urgent need of living, it was necessary to continue dealing with them immediately, around the clock, despite the current circumstances related to (Covid 19), where the center’s staff communicates directly with the owner, after The tenant lodged the complaint via the electronic system.
Urgent matters
Judge Moussa stressed that cutting such services under these conditions can expose the tenant to physical harm, as it is not possible to cut off water, electricity or air conditioning, pointing out that the Dispute Resolution Center is operating at full capacity, and is ready for all conditions, where some work The departments are available 24 hours a day to receive urgent complaints if they are received, for consideration by the urgent matters judge who specializes in matters and issues in which he fears the time will pass, where there is a risk of a pressing situation in one of the parties to the legal dispute, which necessitates taking temporary action to protect this party, and assess the risk Staring, pointing out that "the case" is something that is highly appreciated J urgent matters.
"Remote" services
The Rental Dispute Resolution Center stated that the services that it provides in the registration sector, and that are dealt with “remotely” are services: registration of case files, registration of “order on petition”, provisional attachment, interpretation of judgment, grievance, appeal, and inquiries about urgent decisions, requests Offer, deposit, and requests for "who is interested" certificates that are addressed to the center via e-mail after downloading the required documents.
He also pointed to the implementation services, and technical support services, which is concerned with solving problems related to user data on the system, including recovering the user name and password. He called the center to contact him via the registration services email: Reg-rdc@dubailand.gov.ae, or the implementation services mail: Rdc-fsc@dubailand.gov.ae.