«Telecommunications Regulation»: No additional data may be provided to subscribers except upon their request

The Telecommunications Regulatory Authority (TRA) of the UAE, for the first time, has set new and detailed rules regarding the use of data by subscribers, after the last period witnessed many complaints from subscribers about unjustifiably large amounts of money, in the framework of using the data systems offered by the licensees. Etisalat and du are part of the Emirates Integrated Telecommunications Company.

The Telecommunications Regulatory Authority required the licensees not to provide additional data to the subscriber, outside the mobile plans, except in specific cases, except upon a clear request from the consumer, with the licensees registering and keeping records of the subscriber's approval, and obliging them to impose the maximum data usage. Pay per use by subscribers.

maximum

In detail, the UAE Telecommunications Regulatory Authority (TRA) has obliged Etisalat and du to impose maximum data usage usage on a pay-as-you-go basis by subscribers.

She explained to Emirates Today that in cases where the retail fees incurred by the subscriber on any day reach the maximum allowed in the Pay-As-You-Go system, the licensee must suspend the submission of data to that subscriber for the remainder of that day. Unless the subscriber takes specific action or actions, in order to renew its maximum pay-as-you-use system for that day, or to increase its maximum pay-as-you-use system, indicating that in all cases, licensees must register and maintain records Subscriber agrees to renew his maximum in the system Payment by use, or approval of the joint to increase or reduce this limit.

payment system

The TRA pointed out that the subscriber may renew his maximum payment system according to usage. This procedure is applied only during the day on which the renewal takes place, and allows the maximum payment system to be renewed until the next multiples of the maximum system.

It revealed that any subscriber can “zero” its maximum in the system, if the subscriber wants it, pointing out that it encourages the licensees to develop and provide easy-to-use mechanisms to enable subscribers, who use pay-as-you-use data, to increase or decrease the cash limit in this. System on an individual basis.

Mobile packages

Regarding mobile packages, the Telecommunications Regulatory Authority stressed that the licensees may not provide additional data to the subscriber outside the package, except upon a clear request from the consumer, with the licensees registering and keeping the records of the subscriber's approval. Both existing and new packages, and the subscriber does not incur a fee for the mechanism by which he selects any of the three available options.

She explained that there were only three specific cases in which the licensee could provide additional data to the subscriber without his request, the first case: if the subscriber concerned, subscribed to another mobile data package, in which case the licensees must ensure that the subscriber is protected from overlapping subscriptions. Which may lead to a double charge.

The second case is the selection by the subscriber, in particular, that the fees are calculated according to the pricing outside the package for the same period, provided that the licensees record the consent of the subscriber, while the third case involves giving the customer specific instructions to one of the licensees to remove the maximum, in this A maximum of these subscribers will not apply, provided that the licensees have saved the subscriber's instructions to remove the maximum.

In the same vein, TRA has committed Etisalat and du to provide a free way for subscribers to instantly monitor the consumption of various telecommunications services in a transparent manner.

This method enables subscribers to monitor the number of units consumed and the number of units remaining in any prepaid balance, as part of any service package, including all forms of bundle balances, including data, minutes, messages, and other services, as well as consumption control. Out of bundle, including calls, data sessions, messages and more.

For the postpaid subscribers, this includes the total amount of fees applied and payments made to the subscriber's account since the last invoice was issued to the account, while for prepaid subscribers, the remaining prepaid balances are included.

specific informations

The UAE Telecommunications Regulatory Authority (TRA) has obliged Etisalat and du to provide subscribers, upon request, in a timely manner, accurate and up-to-date information on prices, terms and options for subscribers and various services.

Business subscribers

The Telecommunications Regulatory Authority (TRA) confirmed that the preceding provisions do not apply in specific cases, in which business subscribers use pay-as-you-go data for the purposes of operating machine applications to the machine, the “Internet of Things”, or other cases that the TRA may determine from time to time.

- Providing a free way for subscribers to monitor the consumption of telecommunication services.