When ordering delivery food, there are a lot of people who go to the delivery app and look at the reviews.
Delivery app reviews are becoming a battleground.
Let's see which article it is.
This is a review of a delivery app recently posted on an online community.
Overall, the customer left a review saying that the delivery came while ignoring the request, and I gave it a 1 star rating.
It seems that the request to remove the mussels from the jjamppong was not accepted.
The president of the company who saw this commented, 'I was busy and couldn't see the request, do you have no hands or need to feed me', and so on, as if urging me to leave a comment.
Netizens are arguing with the reaction that they cannot understand the president's comments and the opinion that the customer is not common.
On the other hand, as delivery apps become more common, the number of companies experiencing damage related to reviews is increasing.
When the Small Business Market Promotion Corporation conducted a survey on 300 small business restaurants and bar businesses using delivery apps, it was found that 78% had experienced damage related to reviews.
It is said that the most damage was attributed to the mistake of the restaurant as the fault of the customer, followed by negative reviews without reason and unreasonable demands for service with reviews as collateral.