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The 'mobile driver's license' that can be used by putting information into the mobile phone app without a plastic license is being issued in earnest from July of this year.

However, when you apply for issuance, it becomes as if you do not have a driver's license for several weeks, causing confusion. 



Reporter Shin Jeong-eun covered it.



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Mr. A was trying to get a new credit card last month.



He took a picture of his old driver's license and sent it out as usual to verify his identity, but he got an unexpected reply.



[Mr. A: 'I can't verify your identity'.

It 's the ID I've been using, so why not?]



A few weeks ago, to use the mobile ID service, I changed and applied for an IC driver's license with issuance function.



[Mr. A: (The police) Originally, they said that it was stopped because it was usually reported as loss or theft.

But now it takes a month for mobile ID...

.

For those who apply, it's just embarrassing.]



To get an ID through mobile, you need to visit the driver's license test center in person or apply for a new IC license on the website of the Road Traffic Authority.



The problem is that if you apply for an IC license online, which is the first gateway to issuance of a mobile ID, it takes about 3 weeks or more to get it.



In the meantime, the use of the original driver's license physical card is restricted.



[Mobile ID Customer Center: If you apply online, it takes about 3 weeks or more to issue.

As soon as you apply, your existing license will lose its effect.]



Also, mobile IDs can prove your identity anywhere, just like your existing licenses.



[B bank official: According to the regulations, we must have a real ID.

'Sometimes there are people who say, 'Why can't we do this with other banks?']



[Bank C official: You use a separate mobile ID, so it doesn't matter.]



[Chun Jun-ho / National Assembly Security Council member: There are a lot of applications for changing to mobile ID, but if it takes about a month, there is a gap in the middle.

When you are at a loss on the spot, you experience inconvenience...

.]



Since starting the pilot project this year, there have been 9,943 complaints related to mobile ID.



About half of the IC license issuance is related.



Services for the convenience of residents need to be supplemented so that they do not cause more inconvenience.



(Video coverage: Ji-Hoon Yang, video editing: So-Young Lee)