The police have launched an investigation into the domestic hotel reservation site 'Ebajong', which is suspected of not remittance to accommodation facilities after receiving advance payment for accommodation expenses.
According to the police on the 4th, Seoul Namdaemun Police Station sold the 'Hotel Pass' and 'Unlimited use of 5-star hotel fitness center/leisure club' and 'Hotel Pass', which allows you to stay without limit for 6 months to 1 year, by hotel reservation platform Eva Paper. They said that they received a report from the hotel that they did not pay the bill and are investigating.
Recently, the online travel community has shared a series of damage cases where, after booking a hotel through Evajong, the accommodation fee was not paid properly or the reservation was canceled immediately before the trip.
Netizen A, who planned a trip to Da Nang, Vietnam with Eva Jong, posted on the travel-related online community that he had done an absurd thing and said, "Two days before check-in, Eva Jong asked, 'Should I have remitted the amount before your (hotel) check-in? The remittance failed due to the company's current financial issue, so I sent a text message stating that the payment has not been made."
Another netizen, Mr. B, made a reservation for a hotel by depositing money in Eva Jong in June, but after arriving in Thailand, he was furious that he received an e-mail from Eva Jong stating that '(Hotel reservation) was canceled'.
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In addition to travel-related online communities, the voices of consumers complaining about damage through personal SNS are also increasing.
It has been confirmed that up to 150 victims have formed an online group chat room to prepare for a class action lawsuit.
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In such a situation, Eva Jong abruptly closed the office on the 2nd and left only a notice on SNS saying, "We are discussing ways to attract investment and mergers and acquisitions. Consumer anxiety is growing.
Meanwhile, when consumers who were unable to travel due to the COVID-19 pandemic last year asked for a refund, Eva Jong provided a refund in the form of points (clip money) rather than cash.
Even this made it impossible to pay for hotel expenses with the reserve money (clip money), which drew the resentment of consumers.
At the time, as the consumer's backlash grew, Evajong's side stated, "This is not a permanent measure, and we will expand the scope of clip money use in line with the implementation of daily recovery." We are responding.