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There are successive cases of contracting with a construction company through a well-known interior brokerage platform and suffering damage.



Platform companies are in the position of 'responsibility lies with the contracting party', but reporter Kim Min-jun covered whether there is any way to improve it.



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This is an apartment building in Cheongju, North Chungcheong Province.



Originally, it was a house that was about to undergo interior construction, but as you can see here, the wallpaper is torn all over the place.



And building materials are scattered all over the floor.



Mr. A signed a construction contract with a company through a famous brokerage platform in April, before moving.



He paid 30 million won as requested by the company, such as down payment and material costs, but the construction schedule, which was supposed to be completed in a month and a half, continued to be delayed.



A's family, who has to move out of their house sooner or later, is in a situation where they need to find temporary shelter.



[Mr A/Victim customer: The workers came.

However, they said that we kept honing it (it came because we came, and we had the materials).

Just pretending to be doing something.]



Mr. B, who paid 44 million won to a construction company on another famous brokerage platform to do interior work.



As the construction, which was supposed to be completed in 4-5 weeks, was extended to almost three months, B's family had to stay in the hotel for a month.



But the damage did not end there.



When I moved in, it was because there were defects in various parts of the house, such as the wallpaper floating.



When Mr. B protested, the construction company avoided meeting.



[Mr B/Victim Customer: Grandmother passed away, Coronada, what happened to the employee, and he also had a car accident (excuse me.)]



When a report of damage is received, the two brokerage platforms give the company's stars according to the degree of damage. He said that necessary measures, such as reductions, would be taken.



The Fair Trade Commission said last year that it would seek to amend the law, such as making intermediary platforms take joint responsibility for consumer damage under the E-Commerce Act, but it seems more necessary to reduce consumer damage and strengthen platform responsibility.