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There was a case where a Coupang delivery driver put an item at the door, took a picture of the delivery certificate, sent it, and then took the item back.

Coupang did not give a proper explanation to the consumer who asked what happened, and the police came in the end.



Reporter Park Ye-rin reports exclusively.



<Reporter>



In the early morning of the 8th, a detached house in Yongsan, Seoul where the studio is located.



A delivery driver places the parcel in front of the gate and takes a picture.



Then he picks up the object again and slowly disappears.



This item was a costume that A, a 30-year-old studio employee, ordered through Coupang in a hurry to use for the day's filming.



[Mr. A: There were items on the wall in the picture.

But when he got there, he didn't have anything.

He's been looking for stuff for about 3 hours.

Did he ship it somewhere else?

.]



In the end, Mr. A, who could not find the item, could not proceed with the part of the filming that had been prepared for two months.



I complained to Coupang, but only received answers that were difficult to understand.



[Coupang Counselor: There is a risk of loss or in this case, take it back at night and deliver it during the day.]



At the time of delivery, it was past 2 am, and there was no one there, and it was down to this parking breaker.



[Mr. A: (At that time) Delivery items are all piled up in boxes in front of every door.

Then you have to take it all back...

.]



Mr. A, who did not hear the reason for the failure to be delivered from Coupang, filed a complaint to the police to investigate.



[Mr. A: Did you take it for fear of theft or did you just take it...

.

Coupang did not confirm.

They responded with the thought that it would be over if they just returned it.]



In response, Coupang said, "The article is a consigned delivery person with a freelance concept, not a full-time employee." "He said.



He added, "I saw the article as a deviant act, and immediately 'excluded' the business and refunded the customer," he said. "I will actively cooperate with the police investigation."



Police checked CCTV and started an investigation into theft.



(Video coverage: Kim Yong-woo, video editing: Won-hee Won, CG: Park Cheon-woong)