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Controversy has arisen after the president of a restaurant in Busan disclosed the personal information of customers who gave low-star ratings to delivery app reviews.
According to a media report today (the 4th), Mr. A, a man in his 40s living in Busan, ordered sundae and tteokbokki from a restaurant near his house through a delivery app yesterday (3rd).
Mr. A was eating the delivered sundae, and when he smelled a strange smell, he immediately spit it out, and since then he has not eaten sundae.
He gave the restaurant's delivery app reviews two stars without commentary.
Then, the owner of the restaurant revealed part of Mr. A's address and replied, "I will refuse orders from next time."
He clearly stated the name of the apartment and the dong, and the number in which he lived was marked as '○○○'.
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Angry Mr. A lowered the review score of the restaurant from 2 to 1 and protested the disclosure of personal information through the customer center of the delivery app.
The delivery app apologized to Mr. A and then blindly processed the reply of the restaurant owner.
Mr. A said, "I am also self-employed, so I am well aware of the difficult circumstances of the self-employed. So, unless there is a problem with the food, I am giving it 5 stars." Yes. Even if there is a problem with the food, it is a pity that it seems to be forcing 5 stars.”
He also argued that "personal information leakage is a serious criminal act" and "the attitude of the owner of the delivery app customer center who deletes only comments without a word of apology and ends up being criticized should be criticized."
The owner of the restaurant explained, "I'm sorry to Mr. A," but "I did it out of anger because Mr. A gave me 2 stars without any explanation. If I had given a valid reason, we would have left a reply that agreed with me."
This is a 'news pick'.
(Photo = provided by Mr. A / Yonhap News)