After being at the heart of the turmoil with the Twitch data leak last October, a new case is shaking Amazon.
Wired
magazine
has indeed revealed a survey that reveals many problems in the management of user data.
This survey focuses on the period 2015-2018.
A sprawling system out of control
The newspaper explains that during its development, Amazon built a gigantic database, including the behavior of users with Alexa and purchases made on the online store.
This sprawling database eventually became unmanageable, and many employees at the bottom of the ladder would have had years of access to customer purchase history.
Data they weren't supposed to have access to.
Some employees would have taken advantage of this database to spy on celebrities like Kanye West or actors of the
Avengers
franchise
.
Employees were thus able to spy on celebrity purchases, retrieve information on their ex-spouses or even monitor specific users.
"Everyone, everyone was doing it", justified a former head of customer service at the company.
Many drifts
This personal data problem is not, however, the only concern pointed out by this survey.
The Wired
also reveals that employees have abused their privileges and accepted bribes to favor certain sellers to the detriment of competing sellers.
Finally, the investigation reveals that bank card numbers were hosted in the wrong place on Amazon's internal network.
Leaving a door open for hackers to access this data.
Amazon responds to these accusations
An Amazon spokesperson, however, denied that these practices were widespread: “The company has invested and continues to invest in technological tools and procedures that limit access to only essential data to carry out a successful operation. special mission. We have strict policies regarding proper access to customer data and we require all customer service representatives to complete training and certify that they are in compliance with these policies. We investigate any violation complaint and take appropriate action. We strongly reject the idea that abuse of these privileges is "common" ”.
Gary Gagnon, vice president of Amazon's IT security team in 2017, however, says security was almost non-existent when he arrived: "Everything was put together with duct tape and chewing gum."
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