On the morning of the 12th, before the weekend, Jin Air's computer system was suddenly paralyzed, and the Jin Air passenger plane could not take off in time at airports across the country.
Ticket issuance and check-in had to be done by hand, so about 10,000 people could not get on the plane at the desired time.
First news, reporter Park Jae-hyun.
waiting room at Jeju Airport was similar to a day when it snowed.
Since early morning, there was no time to step with waiting passengers.
At 6:30 am, the Jin Air passenger system suddenly stopped.
[Kim Chul-min / Geonip-dong, Jeju-si: I arrived (at the airport) at 7:25, but I am still waiting due to a system error.
My legs hurt and I'm tired.]
Flights were stopped one after another because the ticketing and boarding procedures could not be done.
Disability occurred not only in Jeju, but also in Gimpo, Incheon, and Gwangju at the same time.
There was a delay of more than 4 hours because I had to manually write out boarding pass issuance and baggage claim.
[Jin Air passenger: Send text messages directly. They wait for an hour on the 3rd floor and then come back and wait again. (You must have been waiting at the departure point?) Of course. (Wait a minute, because you didn't receive a meal coupon, I'll give you one.) You don't need a meal coupon.]
Jin Air later introduced an alternative flight to its sister company, Korean Air, but the confusion continued.
Passengers who have ruined their weekend trips and business trips are complaining.
[Jeong Won-young / Yeosu-si, Jeollanam-do: Now, my girlfriend has to go to work tomorrow, so I can't go to work, so that's a twist.] The
paralyzed system was restored around 4:40 pm after more than 10 hours.
Jin Air said that among the 126 scheduled flights today, 42 were delayed by over an hour and 15 were canceled.
More than 10,000 passengers were injured. The only international flight departing for Guam took off 8 hours late.
(Video coverage: Kim Hyun-sang, Kim Yong-woo, Ko Seung-han JIBS, video editing: Park Ji-in)
It has been about 3 hours since Jin Air's computer system was restored. Let's connect our reporters who are at Gimpo Airport to see what the situation is now.
Reporter Jaehyun Park, are the Jin Air planes running on time now?
Yes, I am on the 2nd floor of Gimpo Airport where I go through the procedures.
All day long, this place was packed with Jin Air passengers waiting for their flight.
As you can see behind me, there are still a lot of passengers waiting, because the flight that was supposed to leave at 6:40 pm still hasn't departed.
The system has been normalized, but
there are a number of cancellations.
The plane that left for another airport had to return to Gimpo to pick up passengers, but it has not yet returned due to a delay.
Jin Air said that it would provide passengers with canceled flights with alternative means of transportation, such as buses, and compensate for damages in accordance with consumer dispute standards.
(Video coverage: Kim Hyun-sang, video editing: Park Ki-duk)
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