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report came in that the restaurant owner was sexually harassed by a customer.

The person who ordered through the delivery app gave me a low star rating and contacted me, and the sexual harassment started after that.



Reporter Jo Yoon-ha covered the details of the report.



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Mr. A, who runs a sushi restaurant, found a two-star review from a customer at Baedal Minjok last month.



I was worried about 'whether there was a problem with the food', so I contacted him, and the customer answered that he had mistakenly scored the wrong score and said, "I'll fix it with 5 stars."



But after that, strange communication followed.



The customer sent a text message to Mr. A, saying, 'You seem like a woman to be sensitive.'




[A/Self-Employed: I tried to cut off contact, but they kept dragging the conversation with private things.]



When I asked outright 'Are you a beauty', when asked how old you are? did not hesitate to make sexually harassing remarks.




[Mr. A/Self-Employed: 'If you are a lady, you will correct your star rating, and if you are a married woman, you will not need it. As much as I can think of... . I received a lot of insults as I was being harassed by a man I didn't know why because I was a woman.] When



I didn't respond to continuous calls, the customer suddenly changed his attitude.



I changed the star rating to 0 by saying, 'Don't force reviews.'



[Mr. A/Self-Employed: Even if you are harassed by a customer, you are being threatened with a star rating. The reality of having to bow down like this... . It's called 'begging for stars.']



However, it was impossible to delete malicious reviews.



I filed a complaint with Baedal Minjok, but the reply came back saying, "Because it is a review that does not contain profanity, it cannot be permanently deleted, it is only possible to hide it from view for 30 days."



On the day this customer gave me a low star rating, coincidentally, the order volume also dropped to half.



[Lee Eun-hee / Professor, Department of Consumer Affairs, Inha University: Measures to connect customers and branches are very insufficient. Such an attitude to actively deal with (necessary) such as forming a consumer committee composed of experts or representatives of consumer groups is required.] While



respecting the fair evaluation of customers, provide active protection for the delivery app operator so that franchisees do not suffer unreasonable damage. It is pointed out that this is necessary.



(Video coverage: Kim Se-kyung, Yang Doo-won, video editing: Yoon Tae-ho)