The Microsoft group (illustration).
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Yichuan Cao / Sipa USA / SIPA
Printing documents doesn't mix well with the latest Windows 10 update. Some users see a blue screen with an error message when trying to open the print dialog, reports
Presse-Citron
.
To make the blue screen disappear, you must restart the computer by force.
Several printer models are affected by the bug: Ricoh, Zebra, or Kyocera.
You will have to be patient
Microsoft confirmed the existence of a bug in a support note, stating that an investigation was underway to understand its origin.
"This problem affects a subset of Type 3 printer drivers and does not affect Type 4 printer drivers," the firm said in a statement.
The American giant specifies that it will be necessary to be patient before the arrival of a fix.
On the Internet, some have already unveiled solutions to get around the bug.
A Kyocera printer owner explained two different steps on Reddit to prevent the blue screen from appearing and print their documents without problems.
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