Several Lightroom users have had a bad experience with version 5.4 of the app for iPhone and iPad. The victim of a bug, the photo editing software deleted unsynchronized photos and “presets” in the cloud.
Being aware of the issue, Adobe confirmed a bug in the update and quickly released a new version of the app, 5.4.1. People who have version 5.4 installed are urged to install this emergency fix, because if it does not delete data, unfortunately it does not restore deleted photos that were not backed up to the cloud.
Adobe has not yet provided any solution
“It is possible that some customers, who installed the update to Lightroom 5.4.0 on their iPhone or iPad, have lost photos and / or presets. This concerns customers of Lightroom mobile without subscription to the Adobe cloud, but also customers of Lightroom cloud with photos and presets that were not yet synchronized with the cloud ”, specifies Adobe in a press release.
It is difficult to know how many users have been affected by this bug, but there are many testimonials on the web. Some have lost all of their photos. Adobe did not explain the cause of the problem, but it only affected the iOS and iPadOS versions of the app. Android, Windows, or macOS users are not affected by the photo deletion issue.
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- Photoshop
- Application
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- High-Tech
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