Thousands of complaints submitted by users of the Windows 10 operating system version 2004, which was officially launched in early June, revealed three errors in the system, which cause major web browsers "Chrome", "Firefox" and "Edge" to disturb and cause annoyance. Great for users, as the Microsoft Edge browser pays to work automatically without the user’s permission, and if the user runs the Chrome browser and logs in, the system cancels this step and exit it from the program, while Firefox users encounter two windows appearing from the browser, When it starts up, one of them stays constantly.
Edge Browser
According to what was officially published by "Microsoft Corporation of America" on the support forum, it is not yet known the reason for the problem of the "Edge" browser, which works automatically once Windows 10 version 2004 is run, without the user’s permission, regardless of what the user specifies in the browser settings page inside Operating System.
The problem is not common to all users, and therefore, the company appealed to users, to share diagnostic data through the secure comments tool within the browser, to help its developers understand this and process it as quickly as possible.
The company also published a set of technical steps, and advised users to follow them to deal with the problem, until knowing the root cause and its treatment.
The support page also published lines of commands and codes that the user must go to and access the page, then use it to follow the steps of the solution until the end, and it includes amendments to the system registry file "Registry", restarting the computer, and logging in more than once.
Chrome browser
With the increasing number of reports that "Windows 10" version 2004 expelled the users of the "Google Chrome" browser from the program, after logging in, "American Google Company" was forced to enter the line, confirming that the problem was monitored by its officials during the testing period of "Windows 10". And before it was officially presented, it was not clear at the beginning whether the problem originated from the browser «Chrome» or «Windows 10», as it was not a frequent and common, and thus was overlooked, and considered an accidental error.
And Google took the matter seriously, after the problem appeared repeatedly on the computer of one of the experts in its research team, which prompted the team to investigate the problem again, and ended up with the possibility that the problem will recur and expand during the coming period, not with "Chrome" Just, but also with the Edge browser.
A user also reported the occurrence of this error while using the "Windows" subsystem of the "Linux 2" operating system, revealing that the problem was solved by reinstalling "Windows" and reformatting the computer. Here, Google experts said that the reason might be the protection application protocol interface Windows data known as "db API" from "Microsoft".
Firefox
The problems of the Firefox browser appeared in a report published by techdows.com, which specializes in technology. It reviewed the problems of many users of the browser after installing “Windows 10” version 2004, including persistent crashes, the appearance of a white tape on the browser tabs, and the appearance of two screens Together, when you open the browser, one on top of the other, one of them pulses constantly at the bottom with screens set to contrast (1920 x 1080), and at the top with screens set on contrast screen (1440 x 900), on computers with a GT graphics driver X1060FE6GB »from NVIDIA.
A user said: “When I run the browser, I have two Firefox windows, and when I enlarge one of them on the bottom screen, I get a white bar below the top screen.”
For its part, commented, "the American company, Mozilla," which produces the browser "Firefox", saying that it is following these complaints, to find out whether "Firefox" is the cause or "Windows 10" version 2004, and work to solve it.
Microsoft recognizes
The American company Microsoft has admitted that the three problems occurred, on its support forum techcommunity.microsoft.com, and confirmed that it is currently examining these problems, calling on all users who face any of the problems to report them through a report accompanied by screen shots that show the error as it appears physically on their computers. Them.
It also asked IT experts to enable sharing of diagnostic data from the browser, and make it available to Microsoft professionals, to gain access to the deepest part of these problems and work to solve them.