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The company Zoom Video Communications is committed to improving the security and privacy of its more than 200 million users, according to an agreement announced Thursday by the New York Attorney's Office.

New York Attorney General Letitia James unveiled this compact in a note speaking of implementing new security measures "to support and protect consumers, students, schools, governments, religious institutions and private companies that use the app for work, education, prayer and socialization. "

"After the Covid-19 outbreak, cities and states across the country [US] began quarantine and social distancing procedures that forced businesses and schools, as well as many social interactions, to go online. Focused on a sudden increase in both the volume and sensitivity of data passing through the network, the exponential increase in users also exposed security flaws and vulnerabilities in the Zoom platform and software, and a lack of privacy protections, "James recalled.

In addition, added the prosecutor, several people reported that their conferences through Zoom had been interrupted by uninvited participants, so the Prosecutor's Office opened an investigation in March on Zoom's privacy and security practices that culminated in the agreement of today

.

"Our lives have changed inexorably in the past two months, and while Zoom has provided invaluable service, it has done so unacceptably, without critical security protections," said the New York attorney general, for whom "this settlement provides protections for Zoom users have control over their privacy and security, so that workplaces, schools, religious institutions, and consumers don't have to worry while participating in a video call. "

"As the coronavirus continues to spread throughout New York State and this nation and as we become more accustomed to our new normal, my office will continue to do everything in its power to assist the residents of our state and give them all the tools to continue living their lives, "added James.

At the end of April, Zoom organized approximately 300 million calls per day on its platform, compared to the approximately 10 million daily conferences registered in January 2020; an increase of almost 300% in less than four months.

As consumers, businesses, and students increasingly used the Zoom platform to communicate and share information, a number of recently reported issues emerged.

"Today's settlement will protect New Yorkers and users across the country by ensuring that Zoom complies with New York state and federal laws; and will ensure that Zoom provides services that are more secure, providing users with improved privacy controls and to protect users from abuse, "James said in the statement.

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