<Anchor>

It has been discovered that some car rental companies have jointly made a list of troubled guests and then refused for some reason. Companies insist that they were so injured because of their customers, and they are likely to face legal punishment for illegally sharing personal information.

I am Son Hyung-an.

<Reporter>

There is something in the car rental industry called blacklisting.

[Car rental industry official: When you have a business, when you have a customer problem, a customer breach of a promise, a payment violation, or a variety of lies or relationships with each other, we disclose it. There is a blacklist (in the site) for the disclosure]

Not only very detailed personal information, but also the unpleasant feelings of employees who have been dealing with customers are written without filtering.

[Car rental industry officials: (real name, even where you live, phone number) Address, phone number (parent contact) Parents swear, just contact your parents and address.]

This site, which is not accessible to the general public, contains nearly 10,000 personal information written over 15 years.

Customers who have made complaints or canceled reservations while using a car are updated daily.

[Car rental industry official: use it to your heart's content. We have more blacklists here on the site than a decades old company. There is a benefit to our use.]

The car rental industry first made a list to share information, but now it has turned into a blacklist where companies pick their guests.

[Car rental official: (for blacklist customers) No car, or the car you reserved is supposed to return today, but you don't have to extend it.]

When choosing a bad customer at any time, they can be blacklisted at any time.

[Blacklist Damaged Customer: I asked for a non-smoking vehicle, but I told them that they were all assigned to me. So I just remembered to cancel it.]

In the car rental industry, it is a measure to reduce losses, an industry practice and explained that it does not use customer information in a malicious way.

However, police investigated them for violating privacy laws and handed them over to prosecution.

(Video coverage: Lee Byung-ju, Video editing: So Ji-hye, VJ: Kim Cho-ah, Jung Han-wook, CG: Park So-yeon, Song Kyung-hye)