The browser «Chrome» from «« Google », what was described as a fatal error caused the largest scandal in the history of the browser since its appearance so far, where users of the browser within the institutions and companies that rely on« Chrome »as the only browser in its business, the browser displays white screens Absolutely devoid of any content, when opening new tabs, and then there is widespread confusion, looking for the reason, and the belief that there is a malfunction in the internal networks of the institutions or exposed to security attacks by cyber criminals, and it turns out that it is a big mistake by Programming engineers in the Chrome team itself, who pushed for a new update for Bern Image, for his experience, caused the problem.
According to several reports that followed the subject recently, including a report of the network «ZDNet» specialized in technology, the problem began during the past few days, when the «Chrome Forum for Technical Support» complaints about the existence of a problem in the browser lasted two days, causing severe confusion and non Preceded by thousands of institutions around the world, before Google engineers put up files containing a solution to the problem.
The problem began with the emergence of a sudden wave of messages and reports from users about the emergence of a problem called "dead white screen" on all computers working in their organizations, and within their internal information networks, and suddenly, so that the page appears white without content.
It remained mysterious for more than two days, until Google Chrome engineers wrote an explanation of what happened on the official technical support page of the browser, stating that once the reports received the technical support team to track the problem in order to resolve it immediately. And track it.
It turns out that the problem is caused by a feature in «Chrome» called «Web Content Viewer», a feature or a feature is still in the process of experimentation, which suspends tabs in «Chrome», allowing users to comment or take out new tabs or a particular tag from the browser window and work on them individually , While the active Chrome tab is in the background, for reference at any moment, or when you close the tab in the "Viewer content" mode.
Google engineers pointed out that the goal of this feature is to improve the use of resources «Chrome», and accelerate the conduct of various operations across the browser, by focusing the resources of the browser in the working tab through the «casual content», and freeze these resources and block them from tabs in the background.
They added that the feature has been used as a test in the versions of «Chrome Canary» and «Chrome Beta» since the beginning of this year, and did not occur that problem, and was tested on 1% of the official versions of the official stable version of «Chrome» all users for a period of Five months, and there was no problem, so it was decided to push it to the main version finally.
When deployed to a wide audience, the engineers said, there was a problem with users working on information networks based on Windows Server servers, which do a feature called Terminal Server Settings, a situation prevalent in a large proportion of companies and organizations around the world. That when the experiment was run, an unexpected error occurred, instead of suspending the new tabs and putting them in “casual content” mode, the browser completely unloaded the tab, and all the new tabs appeared as empty pages without content.
«Dead White Screen»
A dead white screen issue means that when you open a new tab or page within a browser, the page appears white with no content at all, while the browser and its underlying tab remain active, meaning that any application or information system used within the company or organization , And has been programmatically set to open pages of various functions and features on the new tabs, becomes practically out of service and useless, because the sub-pages of the system or application will appear in the pages of the dead white without the presence of the content, keys or filling fields Data and so on.
Because this type of configuration is implemented on any browser, it also applies to Chrome, and because of the information security policies in place, companies and institutions tend to use only one browser at the level of all their devices, and therefore the failure of «Chrome» as such, means in The end is disrupted for most of its business and operations immediately.