Samsung has finally announced that it is preparing to introduce a software patch to solve fingerprint recognition problems for its latest Note 10 and Galaxy S10 phones, after a large number of users have filed complaints about a malfunction of fingerprint recognition, and the ease of unlocking devices using fingerprints not included in the S10.
A British woman using the Samsung Galaxy S10 told The Sun last week that something wrong with her phone had allowed her husband to open it with his unregistered fingerprint.
The user explained that anyone can access her phone, access to financial applications, and transfer money, which is very dangerous.
A Samsung spokeswoman pointed out that Samsung is investigating the matter internally, with all customers recommending the use of Samsung-certified accessories specifically designed for its products.
The company said in a statement broadcast by "Reuters": "Samsung is aware of the problem of wrong fingerprint identification in the Samsung Galaxy S10 and will soon be issued a software correction."
The problem is so serious that KaKaobank online bank in South Korea has asked customers to turn off fingerprint recognition on the Note 10 and Galaxy S10 in order to sign in to its services, until the problem is resolved.
Technically, the phones Note 10 and Galaxy S10 carry one fingerprint application that Samsung supplied the two devices at the same time, the application of biometric data recognition of the user, but the company did not appear to have tried it on the traditional accessories spread on the market, and online, the most important Transparent screen protector.
The feature of the ultrasonic fingerprint sensor built under the screen, the most important highlight of Samsung when the launch of its Note 10 and Galaxy S10 last August, promising users with high security, and a distinctive experience of both ultrasonic fingerprint and battery with fast charging feature.